AirHost One

This page explains Auto Response Messages, one of the types of Auto Messages.

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Auto Response Messages automatically send an initial response to messages received from guests for reservations made through Airbnb or Booking.com.

If a user sends a response before the Auto Response Message is triggered, the Auto Response Message will not be sent.

For Booking.com, whether an Auto Response Message is sent is determined only when the first message is received from the guest for a reservation. Once this determination has been made, the Auto Response Message will not be evaluated again for that reservation.

💡 Booking.com does not have a pending status for reservations awaiting host approval. Therefore, when a conversation with a guest begins, the reservation has already been confirmed.

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Sending time	You can either enable the setting all day or specify a start and end time in 30-minute increments.
Configurable conditions	Whether to send the message only for the 1st message OTAs for which messages should not be sent

Airbnb reservation status	[Send only for 1st message] ON	[Send only for 1st message] OFF
Inquiry	Message is sent only once, in response to the guest's first message.	Message is sent each time the guest sends a new message.
Pending (Reservation request) As of September 2026: This is currently being fixed so that messages will be sent. The completion date is not yet determined.	Message will not be sent.	Message will not be sent.
Confirmed reservation As of September 2026: This is currently being fixed so that messages will be sent. The completion date is not yet determined.	Message will not be sent.	Message will not be sent.

Booking.com reservation status	[Send only for 1st message] ON	[Send only for 1st message] OFF
Confirmed reservation	The message is sent only if there is exactly one message from the guest at the time of the determination. If multiple messages have already been received at that point, the message will not be sent. No message will be sent even if the guest sends additional messages afterward.	The message is sent regardless of how many messages have been received from the guest at the time of the determination.

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What are Auto Response Messages?

Sending time

Configurable conditions

For Airbnb

For Booking.com