All Collections
Management Console
Detailed methods for configuring various settings.
Facility Creation & Settings
Instructions for creating and configuring facilities.
Property Setup: Creating a New Property
[Facility Setup] Creating Parent-Child Listings (Connecting Rooms)
Channels
Guide on managing various booking channels.
[Channel] Synchronization speed (interval) with each OTA and the risk of double booking (overlapped booking)
[Channel] Airbnb channel creation/synchronization specifications
[Channel] “Booking.com” channel creation/synchronization specifications
[Channel] Creating and Synchronizing "Rakuten Travel" Channel
[Channel] Creating and Synchronizing the 'Jalan' Channel
[Channel] "Neppan/Neppan" Channel Creation and Synchronization Specifications
[Channel] "Rakuten Oyado (formerly Rakuten Vacation Stay)" channel creation and synchronization specifications
[Channel] “HostelWorld” channel creation/synchronization specifications
[Channel] “AsiaYo” channel creation/synchronization specifications
[Channel] Channel refresh (update)
[Channel] Taking reservations / checking stock availability.
[Channel] "Rurubu" Channel Creation and Synchronization Specifications
[Channel] "Vrbo" channel creation and synchronization specifications
Channel Manager - Mapping OTA Rooms
[Channel] “Trip.com” channel creation/synchronization specifications
[Channel] "Trip.com" channel creation and synchronization specifications
About cancelling the channel links
[Channel] "Expedia" channel creation and synchronization specifications
Automated Messages
Setup and customization of automated messages.
[Auto Message] Setting Message Content
[Automatic message] Current status of automatic message sending for major OTA reservations Mar 2024
【Auto Messages】Template for Vacation Rentals and Small Properties
[Automatic Messaging] Hotel Template
[Automatic Messaging] Notifying Guests of the Lock Code (PIN Code)
[Message Channel] Enabling Messaging for Rakuten when Linked with Other Site Controllers (PMS)
[Automatic Messages] Tag Functionality
Check-in
Procedures and troubleshooting for the check-in process.
[Check-in] Common Settings and Each Flow Definition
[Check-In] Guest Form
【Check-In】Custom Menu
【Check-In】Promotions
【Check-In】Setting Up AI Facial Recognition
【Check-In】Setting Up Video Chat for Identity Verification
[Guest Check-in Manual for AirHost ONE Tablet]
[Check-in] Set up key-related information for the configuration facilities
Cleaning Management
Managing and scheduling cleaning services.
【Cleaning Management】Setting Up Cleaning Operations
【Cleaning Management】Sharing Cleaning Task Calendar via iCal
[Cleaning Management] Stay Cleaning
User Management
User roles and access control settings.
[User Management] Adding and Removing Users
[User Management] About User Policy Groups
Payment Management
Handling payments and financial transactions.
[Payment management] How to add a payment account (payment method)
[Payment Management] Setting Up Stripe Integration
【Payment Management】Adding Registers and Procedures for Opening and Closing Registers (Premium Feature)
About Stripe's 3D Secure
[Payment Integration] GMO (Fincode) Integration Setup Procedure
POS (Point of Sale)
Managing sales and transactions through POS systems.
[POS Settings] Overview
[POS Settings] How to create a Services
[POS Settings] Creating an In-Room Rental Item Menu
Receipts, Invoices, and Tax Settings
Managing financial documents and tax-related settings.
[Tax Settings] Adding and Configuring Taxes
[Receipt & Invoice Settings] Setting Up Customer Invoices and Receipts
[FAQ] Is it possible to set an accommodation tax?
Hotel Products
Managing products offered by the hotel.
[Hotel Merchandise] Additional Billing and Rate Adjustments for Room Charges
Booking Engine
Configuration and optimization of the booking engine.
[Booking Engine] How to Set Up the Booking Engine
[Booking Engine] How to Request Listing on Google Hotels / Vacation Rentals
[FAQ] How to Cancel a Reservation Made by a Guest via the Booking Engine
[Booking Engine] Cooperation with Google Analytics 4
[Booking Engine] Changing reservation details