Management Console

Detailed methods for configuring various settings.

By Takashi and 4 others5 authors201 articles

Facility Creation & Settings

Instructions for creating and configuring facilities.

[Property Settings] Property List & Property Details Menu

Property Setup: Room Type Settings

Property Setup: Creating a New Property

[Facility Setup] Creating Parent-Child Listings (Connecting Rooms)

[Property Settings] Room Management – Pre-order Management (Auto Arranged to Vacant Rooms, Optimize Room Assignment, Balance Usage)

[Property Settings] Register Guest Page Photos/Logo

[Property Settings] Advance Notice (Reservation Cut-off Date) & Stop-Sell Date Settings

[Property Settings] Allow Adding “Charges” After Check-out or Cancellation

[FAQ] How to Delete a Room

Channel manager

[Channel Manager] Link Channels Link/Unlink a channel to a Property

[Channel Manager] Rate Plan Mapping

[Channel Manager] Start Synchronization / Check Synchronization on the OTA Side

[Channel Manager] Auto Payment Collection

[Channel Manager] How to Use iCalendar (iCal)

[Channel Manager] Rate Multiplier – How to Change Prices for Each Booking Site (OTA)

[FAQ] How to Display Reservation Information in Google Calendar

_{6 articles}

Dynamic PricingSetting and managing dynamic pricing strategies._{2 articles}

_{3 articles}

Channels

Guide on managing various booking channels.

[Channel] Configurable Booking Acceptance Periods for Each OTA

OTA-specific Channel Creation & Sync Specifications_{17 articles}

Channel Management & Maintenance_{2 articles}

Synchronization, Reservation Management & Duplicate Prevention Operations_{6 articles}

Airbnb_{13 articles}

_{1 article}

Booking.com_{7 articles}

_{1 article}

Automated Messages

Setup and customization of automated messages.

[Auto Message] Automated Message Settings

[Auto Message] Current status of automatic message sending for major OTA reservations April 2025

【Auto Messages】Template for Vacation Rentals and Small Properties

[Auto Message] Template (For Hotels)

[Auto Message] Notify Guests of the Lock Code (PIN Code)

[Auto Message] Tag Functionality

[FAQ] Why are automatic messages not reaching guests from Expedia/Agoda?

Check-in

Procedures and troubleshooting for the check-in process.

Check-in Settings_{6 articles}

Check-in Settings(UI)_{8 articles}

Security Settings_{4 articles}

Video Chat Settings_{2 articles}

Check-in detailed Settings_{3 articles}

Cleaning Management

Managing and scheduling cleaning services.

[Cleaning Management] Getting Started Guide for the Cleaning Management Feature

【Cleaning Management】Sharing Cleaning Task Calendar via iCal

【Cleaning Management】Setting Up Cleaning Operations

[Cleaning Management] Stay Cleaning

[Cleaning Management] Self-Assigned by Cleaners

[Cleaning Management] Cleaners Manually Marks Cleaning Status as Complete

[Cleaning Management] Permission Settings

User Management

User roles and access control settings.

[User Management] About User Policy GroupsExplanation of the types of policy groups and the permissions associated with each group.

[User Management] Adding and Removing Users

[FAQ] How to Check the Account Owner

Payment Management

Handling payments and financial transactions.

[Payment Integration] GMO (Fincode) Integration Setup Procedure

[Payment Management] Setting Up Stripe Integration

[Payment Management] Regarding the operation of Payment Integration with Stripe or GMO (Fincode) (Card Errors / Manual Payments / Cancellations, etc.)

[Payment Management] Stripe / GMO 3D Secure Support

About Stripe's 3D Secure

[Payment Management] How to Add or Remove Payment Accounts (Payment Methods)

[Payment Management] Cancel Authorization / Execute Payment

【Payment Management】Adding Registers and Procedures for Opening and Closing Registers (Premium Feature)

[Payment Management] Unable to Make a Reservation via the Booking Engine (Stripe Error)

[FAQ] How to Add Charges or Payments to a Reservation After Check-out or Cancellation

[Payment Integration] Additional Charges During Stay

[FAQ] How to Add an Additional Charge by Logging in Directly to Stripe

IoT Locks

Setup and use of IoT-enabled locks.

[IoT Lock] Smart Lock & Key Box Integration

[IoT Lock] Adding a RemoteLock Account

[IoT Lock] Adding a Connected Portal (Baycom) Account

[IoT Lock] Adding a L!nkey Plus account

[IoT Lock] Adding a Keyvox (Blockchain Lock) Account

[IoT Lock] How to Use an Igloohome Lock through a Keyvox Account

[IoT Lock] How to Use Lockbox L1 via Keyvox Account

[IoT Lock] Can the Smart Lock PIN Code Be Synced to the Entrance?

[FAQ] How to Reissue or Change the PIN Code for Smart Locks

Compatible IoT Locks

POS (Point of Sale)

Managing sales and transactions through POS systems.

[POS Settings] General Explanation/Basic steps for creating a POS

[POS Settings] Creating an In-Room Rental Items Menu

[POS Settings] Creating Products / Inventory Management

[POS Settings] Creating / Managing Inventory for “Reservation Product” Products

[POS Settings] Creating / Managing Inventory for [Rental Items] Products

[POS Settings] How to create a Services

[POS Settings] Creating a Rental Service

[POS Settings] After Creating Products and Services → Creating a Custom Menu → Display on Guest Screen

[POS Settings] Customize POS Order Form

[POS Settings] Enable Order Confirmation Emails Sent to Guests Who Place POS Orders

[POS Settings] Actions when canceling a reservation

[POS] POS Orders by Hotel Staff

【FAQ】Cannot sell POS to non-staying guests

[FAQ] How to Settle POS Purchases at Checkout with Stripe

CRM

[CRM Management] Customer Management

[CRM Management / Accounting] Corporate Contract Setup & Management / Invoices for Corporate Clients

[CRM Management] How to Issue Payment Statements for Cleaners

Receipts, Invoices, and Tax Settings

Managing financial documents and tax-related settings.

[Receipt & Invoice Settings] Setting Up Guest Invoices and Receipts

[Tax Settings] Adding and Configuring Taxes

[Receipt/Invoice Settings] How to change the recipient name on an invoice

[FAQ] How to change the language of the invoice or receipt?

Hotel Products

Managing products offered by the hotel.

[Hotel Products] Adding Additional Charges / Price Adjustments / Payments to Accommodation Fees

Meal Management

Coordination and management of meal services.

[Meal Management] Pre-acceptance of Meal Times

[Meal Management] Setting Up Delivery Locations

[Meal Management] Menu Creation

[Meal Management] Accepting Orders from the Menu

[Accounting] Registering Property Expenses

Owner Management (Premium Feature)

Features and tools for managing property owners.

[Owner Management] Property Owner Account Management

[Owner management] Allow owners to log in to the system

[Owner Management] Setting User Permissions for Staff

[Owner Management] Screen & Menu Overview After Owner Login

Logs

[Log] Log Screen Overview

Booking Engine

Configuration and optimization of the booking engine.

[FAQ] Calculating Cancellation Policies in the Booking Engine

[Booking Engine] Can I limit the number of rooms that can be booked in a single reservation?

Initial Setup_{5 articles}

Guest Restrictions / Capacity Limits_{1 article}

UI Settings_{6 articles}

Cancellation Policy_{2 articles}

Reservation Management_{1 article}

Marketing/SEO_{1 article}

AI Guest Assistant Lite / Pro

Security Center

[Security Center] Enabling Message Security (Whitelist)

[Security Center] Login Account Management

[Security Center] Password Strength

[Security Center] Account Lock Settings

[Security Center] Session Timeout Settings

AirHost API

[AirHost API] About API Usage

[AirHost API] Overview of "In-house System" implementation

[AirHost API] Overview of "Booking Engine (reservation site)" implementation

[AirHost API] Overview of “Pricing API (Rate Update)” Implementation

Account Settings

[Account Settings] Report Setting

[Account Settings] Account Settings Screen Overview

[FAQ] How to Set Up the Company Logo Displayed at the Top Right of the Guest Page / on Invoices and Receipts

[Account Settings] Global Settings