Management Console

Detailed methods for configuring various settings.

Facility Creation & Settings

Instructions for creating and configuring facilities.

Property Setup: Creating a New Property

[Facility Setup] Creating Parent-Child Listings (Connecting Rooms)

[Channel] Linking Channels to Facilities

[Channel] Mapping Rate Plans

[Channel] Start synchronization/Check synchronization on OTA side

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Channels

Guide on managing various booking channels.

[Channel] Synchronization speed (interval) with each OTA and the risk of double booking (overlapped booking)

[Channel] Airbnb channel creation/synchronization specifications

[Channel] “Booking.com” channel creation/synchronization specifications

[Channel] Creating and Synchronizing "Rakuten Travel" Channel

[Channel] Creating and Synchronizing the 'Jalan' Channel

[Channel] "Neppan/Neppan" Channel Creation and Synchronization Specifications

[Channel] "Rakuten Oyado (formerly Rakuten Vacation Stay)" channel creation and synchronization specifications

[Channel] “HostelWorld” channel creation/synchronization specifications

[Channel] “AsiaYo” channel creation/synchronization specifications

[Channel] Channel refresh (update)

[Channel] Taking reservations / checking stock availability.

[Channel] "Rurubu" Channel Creation and Synchronization Specifications

[Channel] "Vrbo" channel creation and synchronization specifications

Channel Manager - Mapping OTA Rooms

[Channel] “Trip.com” channel creation/synchronization specifications

[Channel] "Trip.com" channel creation and synchronization specifications

About cancelling the channel links

[Channel] "Expedia" channel creation and synchronization specifications

[Message Channel] Enabling Messaging for Rakuten when Linked with Other Site Controllers (PMS)

Automated Messages

Setup and customization of automated messages.

[Auto Message] Automated Message Settings

[Automatic message] Current status of automatic message sending for major OTA reservations April 2025

【Auto Messages】Template for Vacation Rentals and Small Properties

[Automatic Messaging] Hotel Template

[Automatic Messaging] Notifying Guests of the Lock Code (PIN Code)

[Auto Message] Tag Functionality

Check-in

Procedures and troubleshooting for the check-in process.

[Check-in] Common Settings and Each Flow Definition

[Check-In] Guest Form

【Check-In】Custom Menu

【Check-In】Promotions

【Check-In】Setting Up AI Facial Recognition

【Check-In】Setting Up Video Chat for Identity Verification

[Guest Check-in Manual for AirHost ONE Tablet]

[Check-in] Set up key-related information for the configuration facilities

Cleaning Management

Managing and scheduling cleaning services.

【Cleaning Management】Setting Up Cleaning Operations

【Cleaning Management】Sharing Cleaning Task Calendar via iCal

[Cleaning Management] Stay Cleaning

User Management

User roles and access control settings.

[User Management] Adding and Removing Users

[User Management] About User Policy Groups

Payment Management

Handling payments and financial transactions.

[Payment management] How to add a payment account (payment method)

[Payment Management] Setting Up Stripe Integration

【Payment Management】Adding Registers and Procedures for Opening and Closing Registers (Premium Feature)

About Stripe's 3D Secure

[Payment Integration] GMO (Fincode) Integration Setup Procedure

IoT Locks

Setup and use of IoT-enabled locks.

[IoT Rock] Smart Lock & Key Box Integration

[IoT Lock] Adding a RemoteLock Account

[IoT Lock] Adding a Connected Portal Account

[IoT Lock] How to Use Igloohome Locks via a Keyvox Account

[IoT Lock] How to Use Lockbox L1 via Keyvox Account

POS (Point of Sale)

Managing sales and transactions through POS systems.

[POS Settings] Overview

[POS Settings] How to create a Services

[POS Settings] Creating an In-Room Rental Item Menu

[Corporate Contract Management] Setting and Managing Corporate Contracts

Tablets

Configuration and usage of tablets for operations.

[Tablet] AirHost ONE Tablet Overview

【Tablet】Lenovo Tablet Screen Pinning Method

【Tablet】Switching from Old Check-In to AirHost ONE App

[Tablet] How to Switch App Modes

[FAQ] How do I enable intercom calls on a check-in tablet?

Receipts, Invoices, and Tax Settings

Managing financial documents and tax-related settings.

[Tax Settings] Adding and Configuring Taxes

[Receipt & Invoice Settings] Setting Up Customer Invoices and Receipts

[FAQ] Is it possible to set an accommodation tax?

Hotel Products

Managing products offered by the hotel.

[Hotel Merchandise] Additional Billing and Rate Adjustments for Room Charges

Meal Management

Coordination and management of meal services.

[Meal Management] Pre-acceptance of Meal Times

[Meal Management] Setting Up Delivery Locations

[Meal Management] Menu Creation

[Meal Management] Accepting Orders from the Menu

Owner Management (Premium Feature)

Features and tools for managing property owners.

[Owner management] Allow owners to log in to the system

[Owner Management] Setting User Permissions for Staff

Booking Engine

Configuration and optimization of the booking engine.

[Booking Engine] How to Set Up the Booking Engine

[Booking Engine] How to Request Listing on Google Hotels / Vacation Rentals

[FAQ] How to Cancel a Reservation Made by a Guest via the Booking Engine

[Booking Engine] Cooperation with Google Analytics 4

[Booking Engine] Changing reservation details

[Security Center] Enabling Message Security (Whitelist)

[AirHost API] About Using the API

[AirHost API] Overview of "In-house System" implementation

[AirHost API] Overview of "Booking Engine (reservation site)" implementation