Overview
In AirHost, the Cleaning Management feature allows you to streamline housekeeping operations by enabling task creation and management, notifications to cleaners, and schedule sharing.
Because the settings for cleaning management are divided across multiple menus, this article explains the required configuration items and setup sequence needed to start using the Cleaning Management feature.
What you will learn from this article :
What you can do with the cleaning management function
Initial setup process
Where each setting is configured
How to access each related help article
What You Can Do with the Cleaning Management Feature
With AirHost’s Cleaning Management feature, you can operate the following workflows:
Feature | Description |
Automatic Cleaning Task Creation | Automatically generates cleaning tasks based on reservation and check-out information |
Cleaner Notifications | Automatically sends email notifications for new tasks, updates, cancellations, and day-before reminders |
Cleaner assignment | Assign cleaners via admin or allow cleaners to assign themselves |
iCal integration | Sync cleaning schedules with external calendars |
Checklist Sharing | Share cleaning procedures and checklist items |
Handover Notes | Provide handover notes and instructions for the next cleaner |
Automatic creation of payment statements (Premium feature) | Automatically generates payment statements for cleaners from the property |
Initial Setup Flow
We recommend configuring the Cleaning Management feature in the following order:
1. Configure the Cleaning Management Menu
Set up the operational rules for cleaning tasks, permissions for cleaners, and cleaner notifications.
Configuration items include:
Cleaner permission settings
Task settings
Notification settings
Cleaning notification templates
2. Register Cleaners as Users
First, register the cleaners or cleaning companies who will be responsible for cleaning tasks.
Once registered, cleaner users will be able to log in to AirHost with their own user accounts and view cleaning-related information.
3. Configure Cleaning Settings per Property
Next, set up property-level operational settings such as cleaning task creation rules and assigned cleaners.
Configuration items include:
Cleaner type (in-house / external)
Cleaning task creation rules (including stay-over cleaning settings)
Cleaner assignment method
4. Share with Cleaners and Start Operations
Once steps 1–3 are completed, share the usage instructions with cleaners and begin cleaning operations.
Cleaners can log in to AirHost to view and manage their assigned cleaning tasks.
Share Login Instructions with Cleaners
Please share the AirHost login URL with your cleaners:
Login URL: https://pms.airhost.co/ja/
▼ By logging in with their own accounts, cleaners will be able to view assigned cleaning tasks and the cleaning calendar.
Guide for Using the Cleaning Management Menu
Please refer to the following help articles:
▶ [Cleaning Management] Explanation and Operation of the Cleaning Calendar Screen
▶ [Cleaning Management] Cleaning Task Screen Guide & How to use
When Using Calendar Integration (iCal)
If you want cleaning schedules to be automatically synced to cleaners’ calendars (Google Calendar, Outlook, etc.), please use iCal integration.
For setup instructions, refer to the help article below:
▶ [Cleaning Management] Sharing Cleaning Task Calendars Using iCal
What You Can Do with the Premium Plan
With the AirHost ONE HMS Premium Plan, you can use additional features such as cleaner payment management and schedule sharing for upcoming months.
To use these features, you must register cleaners in the CRM.
Available Features
Send cleaning schedules for future months to cleaners
Create and manage cleaner payment statements