If you are unable to add rooms or the “Bulk Add Rooms” button is not displayed, please check the following.
Check the Property Type
First, check the property type on the Property Details screen for the relevant property.
▼ Points to check |
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If the Property Type Is Displayed as “Apartment”
You will need to change the property type to “Hotel.”
As you cannot change the property type yourself, please contact our support team and provide the following information:
Property name
A request to change the property type to “Hotel”
Note: If you are using the PriceLabs integration, you will need to disconnect PriceLabs and reconnect it after the property type has been changed.
For detailed instructions, please refer to PriceLabs: What to Do When Changing the Property Type.
If the Property Type Is Displayed as “Hotel”
If the property type is set to “Hotel,” the issue may be caused by an insufficient number of subscriptions (licenses).
When you try to add a room, the following message will appear at the top of the screen:
“Unable to add rooms because there are insufficient subscriptions for ~. Please add more subscriptions on the ‘My Subscription’ page.”
If you see this message, please check the following on your subscription page .
Number of remaining AirHost ONE HMS packages
Number of remaining add-ons currently in use at the facility in question
If the remaining quantity is insufficient, additional purchases will be required.
▼ Example: Unable to add rooms due to an insufficient number of subscriptions for the add-ons currently used by the property.  |
Unable to Add Rooms / Unable to Add Rooms Despite Having Remaining Licenses / Returned to the Previous Screen Without an Error Message
To add rooms, it is not enough to have purchased licenses. You must also activate a sufficient number of licenses for the property to cover the total number of rooms after the addition.
If a message such as “There are X rooms, but the license only covers 1 room” is displayed, this also indicates that the number of activated licenses is insufficient.
How to Resolve the Issue
Go to [Admin Console] > [Account Settings] > [Subscriptions] > [Activate].
Under [Property], select the relevant property and increase the activation quantity to at least the total number of rooms after the addition. Then save your changes.
If an insufficient quantity error appears when saving, purchase additional licenses under [Subscriptions], then activate the required quantity again.
Go to [Admin Console] > [Property List] > [Relevant Property] > [Room Management] > [Room Unit] and add the rooms.
Add-ons must also be activated for the required number of rooms. If the property uses add-ons such as Guest Check-in, you may be unable to add rooms if there are insufficient activated licenses for those add-ons. On the activation screen, make sure the quantity for each relevant add-on is at least the total number of rooms after the addition.
Deleting a room does not automatically reduce the activation quantity. After deleting or replacing rooms, adjust the activation quantity for each property on the activation screen to match the actual number of rooms. Otherwise, the property may continue to show “0 rooms remaining,” preventing you from using the available capacity for other properties or rooms.
The number of licenses does not increase automatically. Please purchase and activate the required licenses before adding rooms.
If the Issue Persists
If the issue remains unresolved after checking the above, please contact our support team.