Licensing:
License tiers are determined based on the number of rooms. If you have reached the limit and cannot add new listings or rooms, please upgrade your license.
License Changes and Billing:
Billing methods and timing vary between credit card and bank transfer.
Please refer to this manual:
Mid-Term Cancellation:
If you cancel mid-term, charges will apply until the end of the month of cancellation. Please note that refunds are not possible. For bank transfers, please contact us by the 10th of the previous month to stop the transfer procedure.
Example: If using until the end of June and not in July, notify us by June 10th to stop July's billing.
How to Change Your License:
Open the license page in your account settings. https://cloud.airhost.co/ja/companies/subscription
2. Click "Change" on the right to make changes. https://cloud.airhost.co/ja/subscription/edit
The number of licenses (accounts) can be downgraded if the number of managed rooms decreases. Room count is calculated by the number of 'managed' rooms/listings.
Billing and Receipts:
These can be checked on the AirHost account page. https://cloud.airhost.co/ja/companies/company_payments
Pricing Structure:
Please check the following link:
Site Controller + PMS:
For properties with 20+ rooms in a single building: Counting starts from 20 rooms (only if under the same address), calculated as follows: (number of rooms beyond 20) / 5 = additional chargeable items. Example: For a property with 60 rooms: 20 rooms + (60-20) / 5 = 28 chargeable items > Apply a 30 item package.
For Dormitory Type:
For dormitory type properties, 4 beds are counted as one room. Setting up licenses for dormitory types requires configuration by the AirHost support team. Please inform the support desk of the property name and number of beds. Example: For 20 beds: 20 ÷ 4 = 5 chargeable items > Apply a package for 5 items.
Options:
All amounts for AirHost Check-in (Tablet + Web Pre-check-in), other than initial costs, are billed monthly.
For properties with 40+ rooms in a single building:
Counting starts from 40 rooms (only if under the same address), calculated as follows: (number of rooms beyond 40) / 5 = additional chargeable items. Example: For a property with 60 rooms: 40 rooms + (60-40) / 5 = 44 chargeable rooms > Each option's unit price × 44 rooms.
Individual sales of optional features are not available;
they must be used in conjunction with AirHost HMS.
Initial costs and monthly fees for third-party solutions will be provided by each company. We can connect you to the respective company representatives as per your requirements.
Handling of Check-in Tablet Malfunctions/Repairs:
After setup and operational testing, we do not offer the provision or exchange of substitute devices for malfunctions or repairs of tablet devices. To avoid any on-site issues, we recommend ordering more than two units per location from the start.
For detailed information about AirHost Check-in Tablets, see here.
Various Training Support:
If you desire initial setup or online training support, please send your preferred dates and times (weekdays 9 AM to 6 PM; consultations available after 6 PM) to our support desk.
For on-site training support, please also provide the visit address.
After scheduling, our staff will contact you.
For any queries, please contact us here: https://airhostjp.freshdesk.com/support/tickets/new
Related Manual: About Payment Procedures