Payment Registration:

Please proceed with payment registration via the link below:

Primarily, we request payments via credit card (only Visa and MasterCard are supported). If you prefer automatic bank transfer, please contact us individually for details.

https://cloud.airhost.co/ja/subscription/edit

Note: The billing amount is determined based on the number of managed properties. Therefore, please manage additions and deletions of listings (upgrades and downgrades) yourself via the above link.

We are unable to process refunds for missed downgrades.

Related Manual:

About Licensing (PMS & Option Price List)

Card Payments:

Charges for the current month's use are billed on the first day of each month.

Example: April's usage fees are charged on April 1st.

If the subscription is canceled after the payment is processed, pro-rated refunds for the cancellation month are not provided.

If you add licenses mid-month, the additional amount will be billed immediately on a pro-rated basis.

Changes in contract content are processed based on modifications received up to two days before the end of the month.

For cancellation, please proceed with the following URL. Card information will also be deleted at the time of cancellation.

https://cloud.airhost.co/ja/companies/subscription

Bank Transfer Payments:

The billing amount for the next month is fixed on the license confirmation date of the previous month. Please see the table below for the license confirmation date and transfer date. If you wish to change the license fee, please do so by the license confirmation date of the previous month. If changes are made after the confirmation date, the transfer amount and the invoice amount may differ. In such cases, please contact us to reissue the receipt.

Example: For April's usage fees, the amount is fixed on March 11th and the deduction is on March 26th.

Refunds after the amount is fixed and billing adjustments based on pro-rated calculations are not provided.

Note: Registering for automatic transfer takes 1-2 months. During the registration period, we request payments via credit card or direct transfer. Billing for this interim period will be calculated on a pro-rated basis.

For cancellations, if you contact us the day before the license confirmation date of the previous month, we will stop the transfer procedure.

Example: If using until the end of June and not using in July, contact us the day before June's license confirmation date to stop July's billing.

License Confirmation Dates and Transfer Dates:

For Annual Payments:

If you wish to pay annually, perhaps for grants, we can issue an invoice for a one-time annual payment, and any additional usage will be invoiced monthly.

Please contact the support desk if you wish to opt for this.

For further inquiries, please contact us at:

https://airhostpms.zendesk.com/hc/ja/requests/new