[Overview]
The check-in options available on AirHost ONE have been revamped to offer more than just check-in functionality, including information dissemination and upsell capabilities. This guide will explain the differences in pricing structures and the migration steps.
[Details]
1. Changes in Pricing Structure Customers who are already using AirHost check-in options can continue to use the AirHost ONE check-in under the current plan. In addition, beyond the two existing plans, a PREMIUM plan featuring AI facial recognition and video chat authentication has been added. Please be aware that an additional fee is required to use the features of the higher-tier package.
Check pricing here
[AirHost HMS]
[ AirHost ONE ]
2. Differences from the Old Check-In Options
[Pre Check-In URL]
The pre check-in URL will continue to be notified to guests using automatic messages, as before.
By migrating to the automatic message functionality on AirHost ONE, the "Pre Check-In URL" will be updated to the AirHost ONE check-in URL.
★The HMS pre check-in URL notified to guests remains valid even after migrating to AirHost ONE.
Guest information entered during HMS pre check-in will be reflected in ONE.
The check-in code remains unchanged.
[Automatic Messages]
To use AirHost ONE's check-in, it is necessary to configure automatic messages on ONE.
(For instructions, see "4. Migration Procedure: Setting Up Automatic Messages.")
[Guest Page]
AirHost ONE's check-in now allows for tablet check-in via QR code. Also added are upsell features like pre-booking items, adding meals, and event notifications through custom menu functionality (not available on the BASIC plan).[ ゲスト用ページ ]
[Check-In Tablet App]
With the addition of new features, the check-in app on AirHost ONE has been updated. Customers using the old check-in tablet can start using it immediately after downloading the app. (For steps, see "5. Migration Procedure: Transitioning the Tablet App.")
3. Migration Procedure: Setting Up Check-In on AirHost ONE
You need to configure check-in settings on AirHost ONE.
For instructions on the settings related to check-in on AirHost ONE, please refer to:
4. Migration Procedure: Setting Up Automatic Messages
To notify guests of the "Pre Check-In URL" from AirHost ONE, you need to send automatic messages from ONE.
(For instructions on setting up automatic messages, please refer to [Automated Messages] Message Content Settings.)
Insert the pre check-in URL into the automatic messages.
Add the [Pre Check-In URL] tag to the messages.
When transitioning, turn off the HMS automatic message sending settings and turn on the AirHost ONE settings.
※Be careful: if both HMS and ONE sending settings are on, messages will be sent from both.
If you want to inform guests who have already confirmed reservations about the AirHost ONE guest page (link), send the "Pre Check-In URL (Pre Check-In URL)" separately via ONE's automatic messages ("Check-In X Days Before Message") or a message.
5. Migration Procedure: Transitioning the Tablet App
If you are using the old check-in tablet, you need to set up a new tablet app for AirHost ONE.
[If you continue using your current tablet]
① Open Google Play and search for "One Stay Tablet", then install.
② Launch the app and log in with an admin account from AirHost ONE.
(Create a dedicated tablet user)
③ Enter a device name (for management purposes).
④ Select the facility and choose "Front Desk Mode" for mode.
⑤ Select the default camera to use from "Front or Back Camera."
⑥ Tap "Submit" to complete the initial setup.
※Note: Installing on devices not purchased from AirHost is a license violation.
[If you order a new tablet]
If your existing tablets are outdated and you are ordering new ones, please fill out the application form at the following link. After submitting the form, our representative will contact you.
Check the tablet size and specs here:
Lenovo Tab B10 HD (2nd Gen) Iron Grey
Product Specifications
After confirming your payment, we will configure and mail the tablet. It can generally be delivered within about a week. However, since the shipment includes lithium batteries, delivery will be by land or sea freight, which may take longer, especially to Okinawa and Hokkaido.