Displays the name and icon of the OTA where the booking was made (e.g., Airbnb, Booking.com, Expedia).

The name of the person who made the booking.

The booker's nationality and preferred language.

The virtual email address provided by the OTA, or the booker's actual email address.

The booker's contact phone number.

The booker's address.

Reservation number. Click it to view the booking order details.

The number of rooms included in the booking.

The current booking status (Completed / Pending / Cancelled).

Click to open the messaging screen for communicating with the booker.

Click to open the Action Menu. For details, see the Action Menu section

Displayed when the guest is not yet registered in the CRM, allowing you to add the guest to the CRM.

💡This feature requires an AirHost ONE HMS Premium plan.
For details, see 【CRM Management】Register a Customer (Guest) in the CRM.

View or edit the booker's information. For editing instructions, see 【Reservation Management】Edit Guest Information.
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If the guest is already registered in the CRM, the customer information configured in CRM Management will be displayed.

Displays the property details.
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For Airbnb bookings, clicking the Internal Property Name opens the corresponding Airbnb listing page.

View scheduled and previously sent automated messages.
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For messages that have not yet been sent, click Edit to enable or disable message delivery.
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​Related Help: 【Auto Messages】Auto Message Settings

You can modify or cancel Airbnb bookings.
For details, please refer to: About the Airbnb Action Menu on the Booking Details Page.

You can modify Booking.com bookings, report no-shows, and perform other Booking.com-specific actions.
For details, please refer to: About the Booking.com Action Menu on the Booking Details Page.

You can cancel your VRBO reservation. For details, please refer to the VRBO Actions | Menu section on the reservation details page .

You can edit AirHost Booking Engine reservations and view the Order Details page that is accessible to the guest.

You can modify or cancel manually created bookings

For OTA bookings: Reflected based on the guest's name provided by the OTA.
​For manual bookings: First and last name entered in the guest information
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By default, the Display Name is set to Last Name + First Name, but it can be edited. The Display Name is shown on the guest-facing pre-check-in page.

The name entered by the guest for the receipt during pre-check-in or check-in.
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If no receipt name has been provided, "-" is displayed.

💡This feature requires the Check-in option.

Displays the booked room type using its internal name.

Displays the assigned room number using its internal name.

• If the 🔒 key icon is displayed, it indicates that the lockroom feature is enabled.

Related Help: [Reservation Calendar] Lock Assigned Room (Lock Room)

The door PIN code (also referred to as the Lock Code or Key Code

-> Door PIN code = Lock code = Key code

If you are using the IoT Lock Integration option, which automatically generates a unique code for each guest, click ✎ to edit or regenerate the code.

Related Help: How to reissue/change the PIN code for your smart lock (IoT lock)

Displays the check-in date and time.
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- The check-in time can be edited.
- When using the IoT Lock Integration option, this time is used as the lock activation time.
- When using the Check-in option, this time is used as the earliest check-in time.
- By default, the value is taken from Admin Console > Property Details > Booking Settings > Check-in Time. ETA (Estimated Time of Arrival) provided by OTAs is not automatically applied.

Displays the check-out date, check-out time, and number of nights.
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- The check-out time can be edited.
- When using the IoT Lock Integration option, this time is used as the lock expiration time.
- When using the Check-in option, this time is used as the latest permitted check-out time.

Number of adults:

Number of children:

Number of infants:

Number of pets:

　(Airbnb only)

If the reservation includes children's ages, they are displayed next to the Children count in parentheses.
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​Note: Children's ages are shown only for booking sources that provide age information (such as the AirHost Booking Engine and Booking.com). If no age is displayed, the booking source does not provide this information via API.

-Estimated arrival time entered during pre-check-in

- If the guest has not entered any information, [-] will be displayed.

💡This feature requires the purchase of the "Option: Check-in Premium Plan".

Related help: [Check-in] Check your estimated arrival time during pre-check-in

• Booking check-in status

Before check-in / After check-in

• You can manually change the status from [More Option] > [Edit]. Please use this for facilities that offer manned check-in.

Displays the current booking status:
- Pending
- Confirmed
- System Cancelled
- Cancelled
- Duplicate
- Blocked

Related Help: [Reservation Calendar] Problematic Reservations (Cancelled after check-in/Duplicate/Unassigned/Pending)

Displays the name of the booked rate plan.

The code sent to guests when using Tablet Check-in, Shared QR Code Check-in, or POS QR Code Ordering.
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Click the code to open the guest-facing pre-check-in page.

💡This feature requires the Check-in option.

Related Help: [FAQ] How to check the URL of the guest page (form)

- The code sent to the guest when using the QR code for ordering via POS .

💡This feature requires the purchase of "Option: Check-in".

・QR code usable when using tablet check-in or KIOSK check-in using a QR code

- Similar to the QR code displayed on the pre-check-in URL screen that guests actually view/operate with.

💡This feature requires the purchase of "Option: Check-in".

Related Help: [FAQ] I want to send a check-in QR code to my guest

- A chat screen with the guest will open. This feature is available if chat is enabled.

💡This feature requires the purchase of "Option: Check-in".

Related Help: [Check-in] Chat Function

A detailed menu will pop up.

The menu displayed will vary depending on the reservation status and operation status, such as before or after check-in.

Edit the fields under Room Info

⚠️ The following items cannot be edited from this menu:
- Check-in Date
- Check-out Date
- Fixed PIN codes (for properties not using IoT Lock Integration)
- Check-in Code
- Check-in PIN Code
- QR Code

Changes the booking status to Cancelled in AirHost.

For bookings made via OTA:

- The booking remains unchanged on the OTA.
- Only the AirHost booking status changes to Cancelled (Order Status remains Completed).
- The booking will also display the OTA Sync Disabled status.
- OTA synchronization is disabled, so any future changes made on the OTA will no longer sync automatically to AirHost. Any necessary updates must be made manually.
- Availability for the updated stay period is reflected in the AirHost calendar and synchronized to all OTAs except the original booking source.

Manual Bookings: The booking is marked as Cancelled.

AirHost Booking Engine: Use this function only for cancellations outside the cancellation policy. Reservations cancelled according to the cancellation policy should be cancelled using the Booking Engine cancellation process.

Related Help: [Booking Engine] Canceling Bookings That Do Not Comply with the Cancellation Policy

⚠️ Manually cancelled bookings can be found using the Cancelled filter. OTA-cancelled bookings appear under the System Cancelled filter.

Related help: [Booking Engine] Canceling a reservation according to the cancellation policy

⚠️ Bookings cancelled manually can be found using the Cancelled filter.
​Bookings cancelled by an OTA can be found using the System Cancelled filter.

Restores a cancelled booking to Confirmed status in AirHost.

- For bookings made via OTA: Re-enables synchronization with the OTA from the moment this action is performed.

- Manual booking: Changes the booking status back to Confirmed.

- AirHost booking engine: Changes the booking status back to Confirmed.

Cancel after check-in (Mark as Resolved)

This status is displayed when a booking is cancelled on the OTA after the guest has already checked in or is currently staying.

Common causes include:

Affected bookings appear under Booking Calendar → Problematic Bookings.

Click Mark as Resolved to mark the booking as Resolved, which removes it from the Problematic Bookings list.

Pressing "Mark as Completed" will not affect the following:
　- Inventory status
　- Cleaning status
　- Room status

- Clicking Mark as Resolved does not affect any of the following:

- Once a booking has been marked as Resolved, it will not be flagged again as a After Check-in Cancellation, even if the OTA later re-synchronizes the booking information.

⚠️ Important

Mark as Resolved only dismisses the problem notification. The booking status itself remains Cancelled.

If the guest is actually staying at the property, you should first do one of the following:

Otherwise, the OTA may reopen the cancelled dates for sale, which could result in a double booking.

💡This feature requires an AirHost ONE HMS Premium plan.

Related Help: [Reservation Calendar] Problematic Reservations (Cancelled after check-in/Duplicate/Unassigned/Pending)

Marks the booking as a No-show in AirHost if the guest fails to arrive on the scheduled check-in date without notice.

💡Requires an AirHost ONE HMS Pro or Premium plan.

Related help: [Reservation Management] Marking a No-Show

Removes the No-show status from the booking in AirHost.

Opens the guest information viewer/editor.
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If the viewing period has expired, the status Expired is displayed and the guest information can no longer be accessed.

Related Help: [Check-in Management] How to view, edit, add, and delete guest forms (guest register) entered by guests.

Opens the deposit status screen when the Deposit feature is enabled.

💡Requires the Payment Solution Integration / Check-in option.

Related Help: [Check-in] Security Deposit Settings

You can enter and save comments, and information about the person who entered them and the time of entry will be saved. (Not editable)
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If the OTA provides reservation notes and AirHost receives them, they are automatically included in the comments section.
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Comments are not visible to guests and are intended for internal staff communication.
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Comments are also exported in the Comments column when using Reservation Data Export.

💡This feature requires the purchase of "AirHost ONE HMS (Pro plan or Premium plan)" .

Create, edit, or delete TODO items linked to the booking.

💡This feature requires the purchase of "AirHost ONE HMS (Premium plan)" .

Related Help: [TODO Management] Overview and Usage of TODO Management

Clicking this will display logs related to [Reservations].

Related Help: [Log] Explanation of the log screen

Extend or shorten the stay for a checked-in booking.
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This change is applied only within AirHost. The original OTA booking remains unchanged.

💡This feature requires the purchase of "AirHost ONE HMS (Premium plan)" .

Related help: [Reservation Management] Shortening/Extending the reservation period

Available only when the booking status is After Checked In. Changes the booking status to Checked Out.

Check-out process:
1. If there is no outstanding balance, the Check-out button is displayed. Click it to complete check-out.

2. Record a payment and save it.

3. Checkout is complete.

💡This feature requires the purchase of "AirHost ONE HMS (Pro plan or Premium plan)" .

Available only after the booking status changes to After CheckedOut.
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Select the paid transaction(s) to include on the receipt and issue the receipt.

1. Click [Receipt].

2. Select the payment items to include and click Generate Receipt.

3. The receipt page will open. By sharing the URL of the displayed page with your guest, they can view the receipt in the cloud.

4. You can view a list of issued receipts. Clicking [・・・] will allow you to open the receipt page, send an email containing the receipt URL to the guest, or void the receipt.

💡This feature requires the purchase of "AirHost ONE HMS (Pro plan or Premium plan)" .

Total Debit：The total amount of all charge items.

Total Credit：The total amount of all payment items.

The amount remaining after subtracting the Total Debit from the Total Credit.

Example: No Balance Due (Balance Due: ¥0)

(No payment is due.)

Example: Balance Due (Payment is ¥20,369 Short)

(There is an outstanding balance of ¥20,369.)

Example: Overpayment (Payment Exceeds Charges by ¥10,000)

(There is an overpayment of ¥10,000.)

Hotel staff can add POS orders to a booking when the POS feature is enabled.

💡Required Add-on: Check-in Pro Plan or Check-in Premium Plan

Related Help: POS Orders by Hotel Staff

View the transaction breakdown and activity log, as well as adjust charges and payments.

Related Help: