Overview

The Check-in Management page allows you to view and manage reservation and check-in information in a list.

What You Can Do on the Check-in Management Page:

View the reservation list
Search for reservations
Check the check-in status
View guest information and booking details
Check the check-in status

Details

How to access

[Dashboard] > [Reservation] > [Check-in Management]

Screen Description

Item	Description
Booking	Guest Name / Reservation Number / Number of Guests
Booking Status	Current status of the reservation
Room Info	Property Name / Room Type / Room Number / Plan Name (Plan name as mapped in AirHost)
Check In	Check-in date / 🕓Estimated Time of Arrival(Blank if not used or not registered.)
Check Out	Check-out date
Status	Current room status
Balance	Total unpaid or unsettled amount
Guest Info	If you have purchased or are using the option/check-in function, It will be counted if the guest form is completed. Examples: 0/1 → 1 guest reserved, form not completed 1/2 → 2 guests reserved, 1 completed form, 1 not completed 3/3 → 3 guests reserved, all forms completed Related materials: 　[Check-in Management] How to find the number of clicks/visits on the Pre check-in URL
Activity	The icons are arranged from right to left as Comments, Guest Remark, and To-Do. Icons with registered content are highlighted in light blue. Hover over an icon to display the beginning of the text in a pop-up, and click the icon to view the full details. Related Help: [Reservation Management] Booking Details: Features and How to Use [To-Do Management] Overview and How to Use To-Do Management Note: The To-Do Management feature is available with the AirHost ONE HMS Premium Plan.
Actions	Navigate to the Booking Details page

Filter the reservations to be displayed

You can switch the reservations displayed by setting filter criteria.

Date Type	Check-in date Check-out date Staying Date Created date Cancellation date
Select Date	Start date End Date
Reservation Status	Pending Confirmed System cancelled (cancellation on the OTA side) Cancelled (Manual Cancellation) Overlapped Blocked
Check-in Status	Advance check-in Before check-in After check-in After check-out
Reservation site	Select the reservation site (OTA) from the drop-down menu.
Assign Status	Assigned Unassigned
Property name *Only when the facility selection box in the upper left is set to "All facilities"	Select the property you are managing from the drop-down menu. (You can also search by facility name or address)
Balance Due?	Yes none
Guest Info	Complete Incomplete
Guest Type	CRM Member Suspected CRM Member Repeat Customer

Setting the order in which reservations are displayed (sort)

[Sort]>[Pick another field to sort by]>Select the item you would like to sort by.

By configuring the [Sort] settings, you can define the display order for “Check-in Date,” “Check-out Date,” and “Check-in Status.” In addition, when all properties are selected, you can sort by “Property Name,” and when a specific property is selected, you can sort by “Room Number.”

After configuring the settings, click [Sort] to switch between ascending order (A-Z) and descending order (Z-A).

Multiple sort columns can be selected.
For the [Room Number] sorting rule, if multiple character types are mixed, sorting will be applied in the following order:

Numbers
Uppercase alphabets (A-Z)
Lowercase alphabets (a-z)
Japanese phonetic order (Hiragana / Katakana)
Kanji

Search for a Reservations

Search by name, phone number, or room number

After selecting a date range, you can search for reservations by choosing to search by "Name," "Phone Number," or "Room Number" and entering that in the search field.

Search by Reservation ID

Switch the tab at the top of the page to "Reservation ID"

You can search for reservations by reservation number without specifying a date range, from past to future reservations.

Add a booking (Create/add a manual booking)

Click "Add New Booking" on the top right of the screen.

For detailed instructions on how to add manual reservations, please refer to the help page below.

[Reservation Management] How to add a manual reservation

Change the Number of Reservations Displayed

The default number of reservations displayed per page is 10.

Click "10 / page" at the bottom right of the screen and select the number of items from the pull-down menu.

You can change the number of reservations displayed. A maximum of 100 reservations can be displayed per page.

Displays icons for registered guests and guests with a history of stays

Guests with an icon displayed have a previous stay history or are being managed through the CRM feature.

CRM Member Crown mark	Guest registered in the CRM (Customer Relationship Management) system Note: This feature is available for AirHostONE HMS Premium Plan* users.
Suspected CRM Member Crown and question mark	Since this guest matches the information registered in the CRM, it is recommended to link (merge) the member information. Note: This feature is available for AirHostONE HMS Premium Plan* users.
Repeat Customer Arrow and person symbol	Guest with a previous stay history (search range: past 3 years)
Message unsendable X mark in email	A "message unsendable" icon is displayed to the right of the guest's name. This indicates that the guest's email address was not provided in the OTA reservation information, making message sending impossible. Related Help: [FAQ] What is the address [email protected] set as the email address in the reservation information ?

[Reservation management] Check-in Management Features and How to Use