[ Overview ]
During pre-check-in, you can confirm the guest’s [Estimated Time of Arrival].
This section explains how to set it up, check the time, and make use of this information.
This feature requires the purchase of the optional Check-in Premium Plan.
[ Detail ]
Setup Method
1. Go to [Admin Console] ≫ [Property List] ≫ [Select the property] ≫ [Check-in Settings] ≫ [Pre-Check-in Flow] ≫ ≫ [Fill In Guest Information] click the [✎ Edit button], and turn on [Estimated Time of Arrival].
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2. Set [Is This Information Required?] and [Latest Arrival Time Of Guests], then save the settings.rmation required?] Set the [Last customer arrival time] and save.
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Is This Information Required? | Select either Required or Optional |
Latest Arrival Time Of Guests |
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How to check
Check from the Reservation Details page.
The estimated arrival time entered during advance check-in will be reflected in [Dashboard] >> [Check-in Management] or [Booking Calendar] >> Booking Details Screen [Room Info] >> [Estimated Time of Arrival]. |
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Check from Cleaning Task
Go to [Dashboard] → [Cleaning Management] → [Cleaning Task], and the Estimated Time of Arrival will be reflected in the [Next Booking] and [Checkout Cleaning Information] for the corresponding cleaning task. |
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Check from Cleaning Tasks via CSV Data
When exporting cleaning tasks as a CSV file, the Estimated Time of Arrival will be reflected in the corresponding column. Related Help: [Cleaning Management] Export cleaning tasks |
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Important Note
If you are using IoT lock integration, the key’s active period is based on the check-in time, and is not affected by the Estimated Time of Arrival.
If you want the key’s validity to align with the entered expected arrival time, go to [Reservation Details] → [Room Info … More Options] → [Edit] → [Check-in Time] and make the necessary changes.
Until the check-in time, guests can change their Estimated Time of Arrival themselves via the pre-check-in URL.
In the PMS, the Estimated Time of ArrivaL cannot be edited directly. However, if the guest has already completed pre-check-in, they can still modify the expected arrival time themselves using the pre-check-in URL.
How to use
You can adjust staff assignments and cleaning schedules based on the Estimated Time of Arrival.
By checking the [Estimated Time of Arrival] and modifying the [Check-in Time] under [Reservation Details], you can continue to use the “Pre-check-in” function until that time. You can also adjust the activation time of IoT locks accordingly.
Guests can freely change their expected arrival time up until the set check-in time.
Adding a note in the guest form, such as:
“To change your expected arrival time, tap the Pre-check-in button, update the time, and complete the process again. Your previously entered information will be saved.”
This can reduce the need for back-and-forth communication with guests about arrival times. (Once entered, the information remains saved, so there’s no need for re-entry.)
Related Help: [Check-In] Guest Form - Custom Field Collection - content blocking, ✅ boxes, etc.