Overview
In the Pre Check-in Report, you can view a list of guests’ access status to the pre check-in page, as well as the completion status of pre check-in and payment.
You can filter and extract guests who have not yet completed the required steps. Based on completion rates and access rates, this report can also be used to measure and improve the effectiveness of automated message delivery.
💡 This feature was released on July 19, 2024.
For reservations created before this date, access data for the pre check-in page and the guest registration (guest list) collection status will not be reflected.
Detail
How to Access
You can access this report from either the Dashboard or the Reports section.
From the dashboard
■ Dashboard ＞ Monthly Self Check-ib Analysis＞ Pre-Check-in Link Visited
The dashboard displays the monthly number of visitors to the Pre-Check-in URL.
※Clicking it will take you to a detailed report.
Check from the Reports Section
■ Reports ＞ Production Report ＞ Pre-Check-in Page View
Select the guest’s arrival date.
If you only want to display guests who have visited the Pre-Check-in URL, set “Visited PreCheckin” to “Yes.”
You can then view a list of guests who have visited the Pre-Check-in URL.
Note:
On the same report, you can also check the status of guest form entries and payments.
If the click rate for the Pre-Check-in URL is low, consider improving the content of the message.
This is a new feature released on July 19, 2024, and only counts the number of times guests clicked the Pre-Check-in URL after the release. Therefore, data for users prior to this date will be empty.
Items You Can Check
The Pre Check-in Report allows you to view both summary information showing the overall status of the report and detailed information for each reservation.
💡 Only reservations created on or after July 19, 2024, are included for tracking pre check-in page visits and guest list completion.
Aggregated Information (Overall Status)
You can understand the progress of pre check-in from an overall perspective.
By using the number of visits and visit rate, you can evaluate the effectiveness of your pre-arrival guidance initiatives.
Total | The total number of reservations scheduled for check-in within the report period. |
Number of Pre Check-in Page Visits | The number of guests who actually accessed the pre check-in page via the URL sent through automated or manual messages. |
Rate | The percentage of guests who accessed the pre check-in page compared to the total number of reservations. |
Reservation Information (Details per Reservation)
For each reservation, you can check whether the guest has accessed the pre check-in page and the status of their payment.
Year | The calendar year (AD). |
Week | The week number based on ISO 8601 (international standard). |
Arrival | The guest’s check-in date. |
Reservation Site | The name of the booking site (OTA). |
Reservation Number | The booking reference number. |
Property | The property name. |
Room Type | The name of the room type. |
Room Number | The name/number of the room. |
Guest Name | The guest’s name. |
Guest Form is Filled | Indicates whether the guest has completed the pre check-in form.
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Guest Bill is Paid | Indicates whether the payment has been completed.
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Visited Precheck - in | Indicates whether the guest has accessed the pre check-in page.
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Filterable Items
By using the filter function, you can efficiently extract guests who require pre-check-in actions or reservations that need to be reviewed.
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Arrival | You can specify the period for the check-in date.
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Visited Precheckin | You can filter based on whether the guest has accessed the pre-check-in page.
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Is Guest Form Filled? | You can filter based on whether the guest has completed the guest form.
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Is Guest Bill Paid? | You can filter based on whether the payment has been completed.
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Export (CSV)
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The pre-check-in report can be exported in CSV format.
By exporting the report as a CSV, you can save its contents and use it for management or analysis in other systems or spreadsheet software.
The exported CSV will reflect the same reservation information as displayed on the screen, based on the applied filters.
⚠️ Note: The summary information (overall status) will not be included in the CSV.
Frequently Asked Questions (FAQ)
Q. Can I open the reservation details directly from the Pre-Check-in Report?
A. No, you cannot open reservation details directly from the Pre-Check-in Report.
This report is designed to provide an overview of the progress of pre-check-ins.
To maintain consistent operation across reports, the system does not allow direct navigation from the report screen to the reservation details page.
If you want to check reservation details or send messages to guests, please follow these steps:
Copy the reservation number from the Pre-Check-in Report.
Go to [Reservation Management] > [Check-in Management].
Search for the corresponding reservation using the reservation number.