AirHost One

Joelly See Toh

Takashi Obatake

Ai Oguro

Procedures for everyday use and management.

Dashboard

Dashboard Screen Overview & How to Use It

[Meal management] How to use kitchen view

[Reservation management] Check-in management

[Reservation Management] How to Manually Add a Reservation

[FAQ] How to Modify a Manually Created Booking: Changing Dates, Rates, Plans, or Number of Guests

[Check-In] How to Check the List of Guests

[Reservation Management] Edit Guest Information

[Reservation Management] Shortening the Stay / Extending the Stay

[FAQ] Can reservations be deleted?

[FAQ] Security Deposit Verification and Payment

Reservation Management

[Transaction Details] Overview and Screen Description of Transaction Details

[Reservation Management] Adding a Payment

[Reservation Management] Adding a Charge

[Reservation Management] Steps to Add a Bathing Tax (External Tax)

[Reservation Management] Steps to Split Accommodation Charges into Each Room’s Folio (Invoice)

[Transaction Details] Reopen a Folio

This section describes the booking calendar screen and its functions.

[Reservation Management] Booking Calendar Screen Explanation

[Reservation Management] Room Blocking Procedure (Inventory Adjustment)

[Reservation Management] Lock Assigned Room (Lock Room)

[Reservation Management] Problematic Bookings (overlapped booking /unassigned booking)

[Booking Calendar] "Arrange" function explanation

[Message Management] Overview of Message Management

[Message Management] Bulk Message Sending

[FAQ] How to cancel a reservation from guests made through the booking engine

[Message Management] How to Use and Manage Tags

[Message Management] Template (Standard Message) Feature

[Message Management] Message Sending Error List

[FAQ] What could be the reasons some guests do not receive messages to their email addresses?

[Messages] Translate Received and Sent Messages

Managing guest communications and automated messages.

Message Management

[Cleaning Management] Cleaning Task Screen Guide & How to Use

[Cleaning Management] Export Cleaning Tasks

[FAQ] The number of guests displayed on the cleaning task is different from the reservation details

Cleaning management

[Report] Overview and Usage of Each Report

[Report] Pre Check-in Report

[Report] Sales Report (Legacy)

[Reports] PROPERA Report

[Report] Message Management Report

Generating and interpreting various reports.

Reports

[Pricing Management] How to Choose a Rate Adjustment Method (Please Read First)

[Pricing Management] How to Use the Price Calendar

[Pricing Management] Price and Booking Calendar (Monthly)

[Rate Management] Check-in and Check-out Restrictions

[Pricing Management] How to Use Price Templates

[FAQ] How can I check if the rates are correctly reflected on OTAs?

[Pricing Management] Main Reasons for “No Inventory” Display

Setting and adjusting room rates and pricing.

Rate Management

[Utilization Heatmap] Occupancy Rate Map

[Cashier management] Procedures for opening and closing cash drawers

Managing cashier operations and transactions.

Cashier Management

[Import & Export] Exporting Booking Data

[Import & Export] Export Raw Data

[Import & Export] Import Bookings

[Import & Export] Export Guest Data

[Pricing Management] Bulk Import and Export Pricing  (Premium Feature)

Procedures for importing and exporting data.

Import & Export

[Price Management] Overview and Usage of Payment Management

[Order Form] Overview and How to Use the Order Form

[To-Do Management] Overview and How to Use the To-Do List Feature

To Do List

How to Set and Change Your Profile (Name, Email, Language, Password, etc.)

[Notification settings] Notification settings

[Notification settings] Types of Notifications

Settings

Find answers and get help from Intercom Support and Community Experts

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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