AirHost One

Joelly See Toh

Takashi Obatake

Hanai M

Procedures for everyday use and management.

Dashboard

Dashboard Screen Overview & How to Use It

[Reservation Management] How to Manually Add a Reservation

[Reservation Management] Cancelling a Manual Reservation with Multiple Rooms (All Rooms or Individual Room)

[Reservation Management] Steps to Add a Bathing Tax (External Tax)

[Reservation Management] Steps to Split Accommodation Charges into Each Room’s Folio (Invoice)

[Check-In] How to Check the List of Guests

[Reservation Management] Shortening the Stay / Extending the Stay

[Reservation management] Check-in management

Reservation Management

This section describes the booking calendar screen and its functions.

[Reservation Management] Booking Calendar Screen Explanation

[Reservation Management] Room Blocking Procedure (Inventory Adjustment)

[Reservation Management] Lock Assigned Room (Lock Room)

[Reservation Management] Problematic Bookings (overlapped booking /unassigned booking)

[Booking Calendar] "Arrange" function explanation

[Message Management] Message Management Overview

[Message Management] Bulk Messaging

[FAQ] How to cancel a reservation from guests made through the booking engine

[Message Management] How to Use and Manage Tags

Managing guest communications and automated messages.

Message Management

[Cleaning Management] Cleaning Task Screen Guide & How to Use

[Cleaning Management] Export Cleaning Tasks

Cleaning management

[Report] Overview and Usage of Each Report

[Report] How to Check the Number of Clicks/Visitors for the Pre-Check-in URL

Generating and interpreting various reports.

Reports

[Rate Management] How to Use the Rate Calendar

[Rate Management] Check-in and Check-out Restrictions

[Pricing Management] How to Use Price Templates

[FAQ] How can I check if the rates are correctly reflected on OTAs?

Setting and adjusting room rates and pricing.

Rate Management

[Import & Export] Import Bookings

[Check-In] How to Download the List of Guests - Guest Data Export

[Pricing Management] Bulk Import and Export Pricing  (Premium Feature)

Procedures for importing and exporting data.

Import & Export

[Cashier management] Procedures for opening and closing cash drawers

Managing cashier operations and transactions.

Cashier Management

[Meal management] How to use kitchen view

Meal Management

How to Set and Change Your Profile (Name, Email, Language, Password, etc.)

[Notification settings] Notification settings

[Notification settings] Types of Notifications

Settings

Find answers and get help from Intercom Support and Community Experts

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