Dashboard
Procedures for everyday use and management.
By Takashi and 1 other2 authors72 articles
Reservation Management
Handling and managing reservations.
- [Reservation management] Check-in management
- [Reservation Management] Order Information
- [Reservation Management] How to Manually Add a Reservation
- [Reservation Management] Shortening the Stay / Extending the Stay
- [Reservation Management] Mark as No-Show
- [FAQ] How to Modify a Manually Created Booking: Changing Dates, Rates, Plans, or Number of Guests
- [FAQ] Can reservations be deleted?
- Reservation Management – How to Handle Complimentary Stays for Owners or Staff
- [Check-In] How to Check the List of Guests
- [Reservation Management] Edit Guest Information
- [FAQ] Are the names and phone numbers in the reservation information from OTA automatically copied to the guest list?
- [FAQ] Security Deposit Verification and Payment
- 【FAQ】When switching from a channel manager to AirHost, when will existing reservations be imported?
- [Reservation Management] How AirHost Handles Estimated Time of Arrival (ETA) Provided by OTA
Message Management
Managing guest communications and automated messages.
- [Message Management] Overview of Message Management
- [Message Management] Bulk Message Sending
- [FAQ] How to cancel a reservation from guests made through the booking engine
- [Message Management] How to Use and Manage Tags
- [Message Management] Template (Standard Message) Feature
- [Message Management] Message Sending Error List
- [FAQ] What could be the reasons some guests do not receive messages to their email addresses?
- [Messages] Translate Received and Sent Messages
- 【FAQ】What is the email address “[email protected] ” shown in the reservation information?
- [Cleaning Management] Cleaning Calendar Screen Overview & Operation Guide
- [Cleaning Management] Cleaning Task Screen Overview & Operation Guide
- [Cleaning Management] Export Cleaning Tasks
- [Cleaning Management] The Number of Guests Shown in Cleaning Tasks Differs from the Reservation Details
- [FAQ] Room Information and Cleaner Name Are Not Displayed in the Cleaning Calendar
Rate Management
Setting and adjusting room rates and pricing.
- [Pricing Management] How to Choose a Rate Adjustment Method (Please Read First)
- [Pricing Management] How to Use the Price Calendar
- [Pricing Management] Price and Booking Calendar (Monthly)
- [Rate Management] Check-in and Check-out Restrictions
- [Pricing Management] How to Use Price Templates
- [FAQ] How can I check if the rates are correctly reflected on OTAs?
- [Pricing Management] Main Reasons for “No Inventory” Display