AirHost One

Takashi Obatake

Joelly See Toh

Hanai M

Procedures for everyday use and management.

Dashboard

[Reservation Management] How to Manually Add a Reservation

[Reservation Management] Steps to Add a Bathing Tax (External Tax)

[Reservation Management] Steps to Split Accommodation Charges Across Folios for Each Room

[Reservation Management] Problematic Bookings (overlapped booking /unassigned booking)

Reservation Management

[Reservation management] Check-in management

[Check-In] How to Check the List of Guests

Check-in

This section describes the booking calendar screen and its functions.

[Reservation Management] Booking Calendar Screen Explanation

[Reservation Management] Room Blocking Procedure (Inventory Adjustment)

[Reservation Management] Lock Assigned Room (Lock Room)

[Booking Calendar] "Arrange" function explanation

Message Management

[Message Management] Bulk Messaging

[FAQ] How to cancel a reservation from guests made through the booking engine

[Message Management] How to Use and Manage Tags

[FAQ] Is there a message translation feature?

Managing guest communications and automated messages.

[Report] Overview and Usage of Each Report

Generating and interpreting various reports.

Reports

[Rate Management] How to Use the Rate Calendar

[FAQ] I want to set the seasonality (Pricing Tier)

[Rate Management] Check-in and Check-out Restrictions

[Rate Management] How to Use Rate Templates

Setting and adjusting room rates and pricing.

Rate Management

[Check-In] How to Download the List of Guests - Guest Data Export

[Pricing Management] Bulk Import and Export Pricing  (Premium Feature)

Procedures for importing and exporting data.

Import & Export

[Cashier management] Procedures for opening and closing cash drawers

Managing cashier operations and transactions.

Cashier Management

[Meal management] How to use kitchen view

Meal Management

How to Set and Change Your Profile (Name, Email, Language, Password, etc.)

[Notification settings] Notification settings

[Notification settings] Types of Notifications

Find answers and get help from Intercom Support and Community Experts

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