Dashboard
Procedures for everyday use and management.
By Takashi and 1 other2 authors69 articles
Reservation Management
Handling and managing reservations.
[Reservation management] Check-in management
[Reservation Management] How to Manually Add a Reservation
[Reservation Management] Shortening the Stay / Extending the Stay
[FAQ] How to Modify a Manually Created Booking: Changing Dates, Rates, Plans, or Number of Guests
[FAQ] Can reservations be deleted?
Reservation Management – How to Handle Complimentary Stays for Owners or Staff
[Check-In] How to Check the List of Guests
[Reservation Management] Edit Guest Information
[FAQ] Are the names and phone numbers in the reservation information from OTA automatically copied to the guest list?
[FAQ] Security Deposit Verification and Payment
【FAQ】When switching from a channel manager to AirHost, when will existing reservations be imported?
Message Management
Managing guest communications and automated messages.
[Message Management] Overview of Message Management
[Message Management] Bulk Message Sending
[FAQ] How to cancel a reservation from guests made through the booking engine
[Message Management] How to Use and Manage Tags
[Message Management] Template (Standard Message) Feature
[Message Management] Message Sending Error List
[FAQ] What could be the reasons some guests do not receive messages to their email addresses?
[Messages] Translate Received and Sent Messages
【FAQ】What is the email address “[email protected]
” shown in the reservation information?
[Cleaning Management] Cleaning Calendar Screen Overview & Operation Guide
[Cleaning Management] Cleaning Task Screen Overview & Operation Guide
[Cleaning Management] Export Cleaning Tasks
[Cleaning Management] The Number of Guests Shown in Cleaning Tasks Differs from the Reservation Details
[FAQ] Room Information and Cleaner Name Are Not Displayed in the Cleaning Calendar
Rate Management
Setting and adjusting room rates and pricing.
[Pricing Management] How to Choose a Rate Adjustment Method (Please Read First)
[Pricing Management] How to Use the Price Calendar
[Pricing Management] Price and Booking Calendar (Monthly)
[Rate Management] Check-in and Check-out Restrictions
[Pricing Management] How to Use Price Templates
[FAQ] How can I check if the rates are correctly reflected on OTAs?
[Pricing Management] Main Reasons for “No Inventory” Display
