[ overview ]

This section explains the Cleaning Management and Cleaning Task screens accessible from the Dashboard, including how to view and operate them.

[ detail ]

What is a Cleaning Task?

Cleaning Task refers to tasks such as check-out cleaning, stay (ECO) cleaning, or room cleaning not associated with a reservation.
Cleaning tasks are automatically generated when a reservation is created and are displayed in a list view.
Users with Cleaner permissions can only view the Cleaning Management > Cleaning Tasks / Cleaning Calendar. Depending on the system settings, certain task operations may also be allowed.

Cleaning Task Screen Overview

Navigate to Dashboard ≫ Cleaning Management to display the list of cleaning tasks.

Cleaning Date	The date the cleaning is to be performed. (Also serves as a link to the Cleaning Task Detail screen)
Current Booking	Name of the guest checking out on the cleaning date / Check-out time *Not visible to users with Cleaner permissions*
Next Booking	Name of the next guest checking in / Check-in time *Not visible to users with Cleaner permissions*
Room Info	Property name, Room type, Room number
Cleaner	If a cleaner is assigned → Cleaner’s name If no cleaner is assigned → “-” will be displayed *Tasks assigned to other cleaners are not visible to users with Cleaner permissions*
Status	See Cleaning task status
Cleaning Type	Stay Cleaning or Check-out Cleaning *Same-day check-out/check-in cleaning is marked with a ★ star symbol*
Comment	Comments section of cleaning task
Action	“…” links to the Cleaning Task Detail screen

Date Range	You can search within a specified date range.
Status Filter	You can filter by status (multiple selections allowed). Click the ✖ to clear the selection. *By default, all statuses except “Cancelled” are selected.*
Cleaner Filter	You can narrow down the search to a specific cleaner. Click the ✖ to clear the selection. *Not visible to users with Cleaner permissions.*

Export to	It is possible to export in CSV format. [Extracted Information] Cleaning date ・Status ・Cleaner ・Cleaning type (Cleaning Type) ・Room (Property name / Room type / Room number → e.g.: AirHost INN Demo / AirHost INN Type A / 101) ・Current reservation (Reservation number) ・Current guest name ・Check-in date ・Check-in time ・Check-out date ・Check-out time ・Adults – Current reservation ・Children – Current reservation ・Infants – Current reservation ・Pets – Current reservation ・Next check-in ・Guest name ・Next check-in date ・Next check-in time ・Length of stay ・Guest type ・Adults ・Gender ・Children ・Infants ・Pets ・Same-day turnover (whether same-day OUT/IN) ・Notes from previous cleaner ・Comments *Not visible to users with cleaner permissions.*
Filter	You can search by room type (can be narrowed down to a single type). Stay cleaning / Check-out cleaning / Eco cleaning You can also filter by Property Tag. - Hidden with cleaner permissions
Add New Task	This is used when you want to input a task manually instead of using the automatically generated tasks based on reservations. *Example: when performing special cleaning on a day without any reservations.* - Hidden with cleaner permissions
Assign to Myself	On the cleaner’s screen, the “Add New Task” option is not displayed. If the cleaner is allowed to assign tasks to themselves, a button labeled “Assign to Myself” will be shown. If self-assignment is not permitted, the button will not appear.

Cleaning Task Details Screen

Clicking on either the "Cleaning Date" or the "..." for the relevant cleaning task will display the task details on the right side of the screen.

Room Info	At the top, the room type name and room number are displayed.
Property Info	Property name, room type name, room number, and property address URL for the cleaning manual URL for the cleaning checklist
Current Booking Info (for stay cleaning) Next reservation details (Reservation scheduled after the cleaning	Current reservation information Check-in date, check-out date, and number of guests for the current reservation Next reservation information Reservation scheduled after the cleaning Displays the check-in date, check-in time, and number of nights → If there is no next reservation, these fields will appear blank Guest count → If there is no next reservation, the maximum occupancy registered for the room type will be displayed.

Stay Cleaning Task Info

(for stay cleaning)

Check-out cleaning information

(for checkoutcleaning)

Cleaner

If you do not have permission, you cannot make changes.
Click ✖ to remove the assignment.

Cleaner's phone number

- Linked to assigned cleaner information

Date = Cleaning date

Status

If you do not have permission, you cannot make changes.

Cleaning Type

Choose between Stay Cleaning or Eco Cleaning

Cleaning Task Status

If you do not have permission, you cannot make changes.

Unassigned	Automatically reflected before a cleaner is assigned.
Pending	Automatically reflected after a cleaner is assigned.
Confirmed	Can be set manually (usage can be determined by the property)
Cancelled	Automatically reflected after cancellation
Ready to clean	Automatically reflected after checkout
Completed	Can be set manually (allows guests to enter when cleaning is complete)

Hand Over from Last Cleaner	The information entered in the "Handover to Next Person" section of the previous cleaning task will be displayed.
Hand Over to Next Cleaner	Can only be edited by assigned cleaners or authorized users (If you do not have the necessary permissions, the edit button will not be displayed)
Comment	A memo function. Notes are saved only within the relevant task. Can only be edited by the assigned cleaner or users with permission. (If the user does not have permission, the edit button will not be displayed)

Cleaning Task Log

1. Click Actions [...] » Logs

2. You can check the task history.

[Cleaning Management] Self-Assigned by Cleaners

[Cleaning Management] Cleaners Manually Marks Cleaning Status as Complete

[Cleaning Management] Permission Settings

[Reservation Management] Booking Calendar Screen Explanation

Dashboard Screen Overview & How to Use It

[Cleaning Management] Cleaning Task Screen Guide & How to Use