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[Notification settings] Types of Notifications

J
Written by Joelly See Toh
Updated this week

[ overview ]

This section explains the types of notifications that can be configured for each user.

User Permissions

Setting Availability

Owner/ Admin

Can configure settings for all properties.

Manager/ Staff

Can configure settings only for permitted properties.

Cleaner / Property Owner (View-Only Access)

Cannot configure notification settings.

For detailed information on notification settings, please refer to the help page below:


[ detail ]

Notification types

Property Notifications → Booking Events

Checked in

A notification will be sent along with the reservation details when the check-in is completed on the same day.

Checked out

A notification will be sent along with the reservation details when the check-out is completed.

Overlapped

A notification will be sent along with the reservation details when a duplicate reservation is detected.

Payment Collection Failed (pre-check-in)

A notification will be sent when a payment failure occurs during the pre check-in process.

Create PIN Failed

[For users using IoT lock integration]
A notification will be sent when an error occurs during the automatic generation of the PIN code.

Property Notification → POS Order

Auto Payment Collection Failed

Sent when a payment failure occurs outside of pre check-in payments.

Booking User Cancelled

Sent when another user (not yourself) manually cancels a reservation.

Created

Sent when a new POS (upsell) order is placed.

Property Notification → OTA Order

Created

A notification is sent with the reservation details when a new reservation is made.

Updated

A notification is sent with the reservation details when a reservation is modified.

Note: Starting April 24, 2025, notifications for manual reservation changes will also be sent.

Cancelled

A notification is sent with the reservation details when a reservation is cancelled.

Alter Order Request

This is a reservation change request sent by an Airbnb guest to the property. It appears in messages, and clicking [View Details] will take you to Dashboard > Messages.

Property Notifications → Room Sync

Sync Price Error

Notification sent when there is an issue with price synchronization.


Note: Usually resolved through automatic retries. However, if notifications persist, further investigation is required.

Sync Allotment Error

Notification sent when there is an issue with inventory synchronization.


Note: Usually resolved through automatic retries. However, if notifications persist, further investigation is required.

Sync Failure Notification

Notification sent when a general synchronization failure occurs.


Note: Usually resolved through automatic retries. However, if notifications persist, further investigation is required.

Sync Bookings Error

Notification sent when there is an issue with reservation synchronization.


Note: Usually resolved through automatic retries. However, if notifications persist, further investigation is required.

Property Notifications → Property Events

Inquiry

Notification sent with the message content when a message or chat is received.

Night Cap

Notification sent when the set limit is exceeded while using Yield Management.

How to Check the 180-Day Limit Under the Private Lodging Business Act (Yield Management)

OTA Notification

Notifications related to Airbnb reservation reviews.

  • Notifications related to Airbnb listing quality will also be sent in the following cases:

  1. If there is a risk of the listing being suspended due to violation of basic rules.

  2. If a deletion request for the listing has been received.

  3. If the deletion request for the listing has been rejected.

Channel Notifications → Channel Events

Channel Sync Error

A notification will be sent if a channel becomes disabled for any reason.

For the Airbnb channel, a notification will also be sent if the connection is disconnected.

Note: It is very important to check this notification.

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