[ overview ]
This section explains the types of notifications that can be configured for each user.
User Permissions | Setting Availability |
Owner/ Admin | Can configure settings for all properties. |
Manager/ Staff | Can configure settings only for permitted properties. |
Cleaner / Property Owner (View-Only Access) | Cannot configure notification settings. |
For detailed information on notification settings, please refer to the help page below:
[ detail ]
Notification types
Property Notifications → Booking Events
Checked in | A notification will be sent along with the reservation details when the check-in is completed on the same day. |
Checked out | A notification will be sent along with the reservation details when the check-out is completed. |
Overlapped | A notification will be sent along with the reservation details when a duplicate reservation is detected. |
Payment Collection Failed (pre-check-in) | A notification will be sent when a payment failure occurs during the pre check-in process. |
Create PIN Failed | [For users using IoT lock integration] |
Property Notification → POS Order
Auto Payment Collection Failed | Sent when a payment failure occurs outside of pre check-in payments. |
Booking User Cancelled | Sent when another user (not yourself) manually cancels a reservation. |
Created | Sent when a new POS (upsell) order is placed. |
Property Notification → OTA Order
Created | A notification is sent with the reservation details when a new reservation is made. |
Updated | A notification is sent with the reservation details when a reservation is modified.
Note: Starting April 24, 2025, notifications for manual reservation changes will also be sent. |
Cancelled | A notification is sent with the reservation details when a reservation is cancelled. |
Alter Order Request | This is a reservation change request sent by an Airbnb guest to the property. It appears in messages, and clicking [View Details] will take you to Dashboard > Messages. |
Property Notifications → Room Sync
Sync Price Error | Notification sent when there is an issue with price synchronization.
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Sync Allotment Error | Notification sent when there is an issue with inventory synchronization.
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Sync Failure Notification | Notification sent when a general synchronization failure occurs.
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Sync Bookings Error | Notification sent when there is an issue with reservation synchronization.
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Property Notifications → Property Events
Inquiry | Notification sent with the message content when a message or chat is received. |
Night Cap | Notification sent when the set limit is exceeded while using Yield Management.
How to Check the 180-Day Limit Under the Private Lodging Business Act (Yield Management) |
OTA Notification | Notifications related to Airbnb reservation reviews.
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Channel Notifications → Channel Events
Channel Sync Error | A notification will be sent if a channel becomes disabled for any reason. For the Airbnb channel, a notification will also be sent if the connection is disconnected.
Note: It is very important to check this notification. |