[ overview ]
This section describes the procedure for creating a channel from the [Admin Console] → [Channel] → [Add channel] button.
Also, specifications and notes regarding synchronization are described.
[Details]
Steps to create a channel
The Airbnb channel is added for each Airbnb account.
Only published listings will be imported.
⚠️ [Important] Please Confirm Before Creating the Channel
Smart Pricing cannot be used together with this integration. Please make sure to turn it off on Airbnb beforehand.
When connecting, always use the main host account.
Using a co-host account may result in registration errors or synchronization issues with rates and availability.Please ensure the host profile photo is registered in advance.
If your Airbnb account has previously been managed by an external operator or management company, check whether there is any existing AirHost usage history. If any listings were previously imported into AirHost, you must have those listings deleted from the original management company’s AirHost account before connecting again.
You can connect multiple Airbnb accounts to a single AirHost account, but one Airbnb account cannot be connected to multiple AirHost accounts.
Watch this video to learn how to add a new account:
When a New Listing Is Added to a Connected Airbnb Account
If you add a new listing to an already linked Airbnb account, make sure that the listing is published on Airbnb.
Then, perform a refresh on the channel details page to import the new listing.
For details on how to refresh a channel, please refer to the following help guide:
[Channel] Channel Refresh (Update)
Watch this video for channel refresh steps:
About the “New Listing Promotion” Setting
For newly published Airbnb listings, it is strongly recommended to enable the “New Listing Promotion.”
Obtaining the required three reviews as quickly as possible is crucial for success and visibility on Airbnb (to display star ratings ★).
New Listing Promotion:
Offers a 20% discount on the first three bookings of a new listing to help you gain reservations and reviews more quickly.
Navigation: Pro Hosting > Controling your Pricing
If You Are Already Using Airbnb–RemoteLock Integration, but would like to switch to AirHost-RemoteLock Integration
In the RemoteLock management screen, disconnect the integration between Airbnb and RemoteLock.
Purchase the “IoT Lock Integration” option in your AirHost subscription, and then connect RemoteLock with AirHost by following the instructions on the help page.
Important Notes
Disabling the Airbnb integration must be done from the RemoteLock management screen.
After disabling the Airbnb integration, you must then connect AirHost.
If this step is not followed in order, duplicate registrations may occur, so please be careful.For existing Airbnb reservations where a PIN has already been issued, that PIN will remain valid even after reconnecting with AirHost.
In addition to the above, when connecting with AirHost, a new PIN will also be generated.
Although two PINs will exist, both are valid. You may choose which PIN to share with guests based on your operational preferences.
If there is a delay between disabling the Airbnb integration and connecting with AirHost, there may be a period when Airbnb reservations are not reflected in RemoteLock.
Therefore, please proceed smoothly and without delay between Step 1 (disconnect) and Step 2 (connect AirHost).As of September 2025, if your RemoteLock plan is already “RemoteLock: Business Standard” through Airbnb integration, you can connect it to AirHost without changing your RemoteLock plan.
If you plan to continue using the existing PINs issued during the Airbnb integration, please confirm after connecting with AirHost that those PINs are still visible in the RemoteLock management screen.
About Message Synchronization
Due to Airbnb’s restrictions, messages before a reservation is confirmed cannot include URLs, email addresses, phone numbers, emojis, etc.
If such content is included, the message will fail to send.
This is especially important for automatic response messages, as they are sent before the reservation is confirmed.
The use of the word “Booking.com” is also restricted.
The maximum size for images that can be sent is 3.5 MB.
If you try to send an image larger than this, a sending error will occur.
Only messages received or sent after the connection will be reflected in AirHost.
Messages from before the connection will not appear in AirHost.
Importing Airbnb Rates (Import Pricing from Airbnb)
You can import price that have been pre-set on Airbnb into your AirHost rate plans.
After linking the listing via [Channel Settings] > [Channel Link], click […] > [Import Pricing from Airbnb] for the relevant listing to bring in the rates.
Rate plans that use the “Pricing Tier” feature or are linked to other rate plans cannot import rates from Airbnb.
When performing a pricing import, AirHost will retrieve up to two years’ worth of rate data from Airbnb starting from the date of import.
If the Airbnb calendar is not published for the full two years, the remaining dates will apply the base rate set in the AirHost rate plan settings.
After importing rates from Airbnb, please make any further rate adjustments using the AirHost Pricing Calendar.
About Reservation Import During Connection
Please note that reservations for guests currently staying and those that have already checked out cannot be imported.
About Block Import During Connection
When connecting Airbnb (or any OTA) to AirHost, the block (inventory restriction) settings configured on the OTA side will not be imported into AirHost.
Once inventory synchronization from AirHost begins, the existing blocks set on Airbnb will be overwritten.
Therefore, before starting synchronization, please make sure that the inventory information in AirHost is accurate.
Handling of “Unconfirmed” Reservations
When a reservation is created on Airbnb in an unconfirmed state, AirHost PMS will treat it as a new reservation in pending status to secure inventory and prevent double bookings.
A new reservation notification will be sent at this stage.
If the reservation is later confirmed, a reservation modification notification will be sent.
If it is canceled, a cancellation notification will be sent instead.
This behavior is part of the system’s intended design.
About the “Airbnb Actions” Menu on the Reservation Details Page
On the reservation details page for Airbnb bookings, there is an “Airbnb Actions” menu.
These options are directly linked to Airbnb’s system, meaning that if you modify or cancel a reservation through these menus, the changes will also be applied on Airbnb.
Therefore, please use these functions with great caution.
It is recommended to perform such actions directly by logging in to Airbnb.
For instructions on how to modify Airbnb reservations from AirHost, please refer to the following guide:
[Reservation Management] How to Modify an Airbnb Reservation
Note:
If a guest changes their name after making a reservation on Airbnb, this change will not be automatically reflected in AirHost.
As a result, AirHost will continue displaying the guest’s original name (from the time of booking), while Airbnb will show the updated name.
This may cause discrepancies in the guest name displayed between the two systems, but this is expected behavior by design.
If you wish to keep track of both the old and new names, please use the Guest Comments feature in AirHost.
Content Management
For more details, please refer to the help page below:
[Channel] “Airbnb” Content Management
For settings such as “Extra Guest Fees” or “Cleaning Fees” on Airbnb, please select [⋯] → “Content Management” located to the right of the property name under the relevant channel, and configure them from the menu.
If you select “Sync Property Information from Airbnb,” the settings from Airbnb will be copied into AirHost.
It is recommended to perform this synchronization when setting up for the first time, and then review the settings under “Content Management.”
Please note that the settings configured per listing in “Content Management” take priority over the configurations made in Rate Plans or Room Types.
How to Check the Airbnb Listing Page
You can view the Airbnb listing page that the guest booked from either the Reservation Details page or the Messages section.
①-1 Check from the Booking Details Page
From the reservation information, click […] → [Property Info].
①-2 Check from the Message Screen
Open the guest’s message, then click […] → [Property Info] in the upper right corner.
② Click the blue property name displayed under [Internal Property Name].
You will be redirected to the Airbnb listing page.
Checking Guest Reviews from Airbnb
Go to Admin Console → Channel → Click the relevant Airbnb channel → Reviews.
From […] next to each review, you can view the review details.
Only for Airbnb, you can reply to guest reviews directly from AirHost.
Go to Dashboard → Messages, then open the message thread for the corresponding reservation to post your reply.
Airbnb Notification /Opportunity / Resolution
Go to Admin Console → Channel → Click the relevant Airbnb channel, where you will find each of these menus available.
Managing Photos on Airbnb
On the Airbnb channel details screen, click […] → [Photo Management] for the listing.
Upload, update, or delete the images that you want to display as the property photos on Airbnb.
AirHost Settings Screen | Airbnb Management Screen (as of October 2025) |
|  |
Cover Image | This will be set as the “Cover Photo” on Airbnb. |
All Images | Images other than the cover photo. |
3. When you click the “Refresh” button on the channel details page, the Airbnb system synchronizes the property’s photo data from AirHost to Airbnb.
If photos are added on the Airbnb side, they will not be automatically synchronized to AirHost.
Currently, photos are imported from Airbnb only at the time of the initial connection of the Airbnb channel.