[ overview ]
This section describes the procedure for creating a channel from the [Admin Console] → [Channel] → [Add channel] button.
Here are the specifications and notes regarding synchronization with Expedia.
[Details]
Creating the Expedia Channel
Preparation
Before creating the Expedia Channel on AirHost, please complete your property connection settings on the Expedia Group website.
On the Expedia management page, Rooms and Rates → Connectivity settings, select "AirHost" as the system supplier and then "Submit".
After our system automatically approves, you will receive an email from Expedia confirming the completion of the process.
Then, you can create a new channel corresponding to it on the AirHost management interface. (This step does not require contacting our support team)
Steps to Add Channel
Go to [Admin Console] → [Channel] → [Add channel]
Select Expedia
Return to Channel List, and you will see the status of the newly created channel as Enabled on the page.
Expedia Channel Synchronization Notes
Reservation before linking to AirHost property
Reservations confirmed before linking the property to AirHost will not be imported. Since Expedia does not provide these past confirmed bookings, you will need to manually create new reservations in AirHost for management.
Additionally, if you were not using another channel manager before connecting to AirHost PMS (e.g., managing reservations manually), those reservations cannot be imported either. Please take note of this limitation.
Automatic Messages
Due to Expedia's stricter security rules, it is necessary to approve the sender's email address in advance, making it impossible to send automatic messages.
We have requested a solution to this problem from Expedia, and they have replied that they are considering it.
Cancellation of Reservations
Compared to other OTA APIs, Expedia API has more information restrictions, making it impossible to provide cancellation fee information through the API. Therefore, for canceled reservations, we set the fees in the AirHost reservation details to 0.
Please note that if a cancellation fee is required, it needs to be collected manually.
OTA Commission Fees
Expedia's API does not provide OTA commission fee information. If you want to add OTA commission fees, please set the service fee (%) on the Channel Details page.