⚠️ Important Notice ⚠️
New Vrbo connections cannot be handled directly by users.
If you wish to connect your Vrbo account, please contact our Support Team for assistance.
(In the chat, please type keywords such as [Contact Support Staff] or [Talk to a Human], and provide your details.)According to Vrbo’s specifications, even if you already have an existing Vrbo account, you must complete the registration process below when managing your properties through a channel manager such as AirHost.
[Creating a Channel]
If you wish to connect with Vrbo, please contact our Support Team.
AirHost development team will configure the settings so that the Vrbo channel appears on your [Channel] page.
[Registration Procedure]
Once the Vrbo channel becomes visible, please complete the following setup steps:
Open the Vrbo channel from the channel details page and configure the settings.
2. From Property List → Room Types → Edit Room Type, configure the summary(20-80 characters, both Japanese and English)
For Example:
● bedrooms / ● min walk from ○○ Station / ●㎡ / Max ● guests
3. From Property List → Room Types → Edit Room Type, upload at least six (6) photos.
(The uploaded information and images will be automatically reflected on Vrbo.)
[Information to Provide to Support Staff]
4. Room Type Description – Provide a description of at least 400 characters for each room type in both Japanese and English.
The submitted descriptions will be reflected on the Vrbo booking page.
Our development team will need to perform additional tasks. Once steps ①–③ are fully completed, please contact Support from the chat where you have been communicating, and provide the ④ room type descriptions as well.
After receive your submission, AirHost will proceed with the required setup. You will be notified once the work is complete.
Following that, you will need to submit the Vrbo connection request from your side to finalize the integration with AirHost.
＜＜ Note ＞＞
Although rates and various settings can be edited from the Vrbo management page, all items will be overwritten by AirHost. Please make all changes from the AirHost platform, not the Vrbo management page.
[Submitting the Vrbo Connection Request After AirHost Completion]
After receiving notification that AirHost has completed the setup:
1. Click “Edit” on the channel.
2. Check the Assigned ID.
3. After completing Step 1 and Step 2, please contact Vrbo customer support (https://help.vrbo.com/). When doing so, kindly provide them the 'assigned ID' obtained in Step 1.
If you need support from Vrbo:
Navigate to Vrbo Help page.
Select Contact Us.
Select I’m a Property Manager.
Select Software Integration.
Select Call or Email.
4. If there is an existing Vrbo listing, the matching will be done by Vrbo. If necessary, you may receive an email from the Vrbo representative with questions regarding the matching process, so please respond accordingly. Once the mapping is complete, all past reviews and other details will be transferred
5. After the matching is complete, you will receive an email from Vrbo notifying you that the process has been completed.
6. Activate the listing on the Vrbo side.
[Regarding Accommodation Fee Charges]
Due to Vrbo’s specifications, when connected via a channel manager such as AirHost, Vrbo does not process OTA payments for accommodation fees.
Similar to Booking.com reservations, the guest’s credit card information is shared and can be viewed on the reservation details page.
You must either:
Manually charge the guest by referring to the card information displayed, or
Enable automatic payments using Stripe or GMO (Fincode).
[Settings When Registering a New GMO (Fincode) Account (Vrbo Prepaid Reservations Only)]
If you do not use a booking engine or POS system and only need to process advance payments for Vrbo via a newly registered GMO (Fincode) account, please note that AirHost cannot provide a URL for this type of application.
Therefore, the application process differs from the standard one.
When submitting the Production Environment Application, go to (Tenant / Shop Information) and select
“Not used on website or mobile app” under the usage section, then submit the application.
[Post-Implementation Payment Flow (for GMO Explanation)]
GMO (Fincode) may request confirmation of your payment flow after implementation.
In such cases, please provide the following explanation:
The guest makes a reservation on Vrbo (and registers credit card information at the time of booking).
Vrbo sends the reservation details and credit card information to AirHost.
Using AirHost’s automatic payment feature, payment is processed against the registered credit card at the configured timing (e.g., at booking, 3 days before check-in, etc.).
[Regarding Accommodation Charges]
As per Vrbo's specifications, when connected to Channel Manager such as AirHost, the accommodation charges will not be processed through OTA payments. Similar to Booking.com reservations, credit card information will be linked, and you will need to either manually process the payment by referring to the card information available on the reservation details page
[Regarding Reservation Cancellations and Changes]
For cancellations or changes made through Vrbo, they will not be reflected in the reservations on the Airhost side. Please ask the guest to make the cancellation or change directly.
[Regarding Cleaning Fees]
On Vrbo, setting a cleaning fee is mandatory when listing your property.
If you do not have a cleaning fee set on other OTAs, you will need to create a pricing plan specifically for Vrbo, adjust the pricing plan to reduce the amount to cover the cleaning fee, and then add the clean
[Regarding registration and updating of notification information for residential accommodation businesses under the Hotel and Inn Business Act]
The registration and update of the notification information must be done from the Vrbo management page, not from AirHost.
[Uploading Photos]
When photos are registered under a room type in AirHost, they will be automatically reflected on Vrbo.
Please make sure to upload at least six (6) photos for each room type.
