* As per Vrbo specifications, even if you already have a Vrbo account, if you want to connect to a channel manager such as AirHost to manage your property, you will need to follow the registration steps below.
Additionally, due to delays on Vrbo's side in completing the connection process with our company, properties for which the connection approval has not been finalized will display an error message on the AirHost channel page as shown below. Please contact and confirm the status with Vrbo.
[ Registration Procedure ]
Follow the steps below under [Create a Channel] to create the Vrbo channel. After creation, please check the 'Assigned ID'.
Follow the steps under [Property Registration] at the bottom of the page to register the property you wish to connect. If you are re-registering a property that is already listed on Vrbo, please use the same title and address as the existing listing.
After completing Step 1 and Step 2, please contact Vrbo customer support (https://help.vrbo.com/). When doing so, kindly provide them the 'assigned ID' obtained in Step 1.
If you need support from Vrbo:
Navigate to Vrbo Help page.
Select Contact Us.
Select I’m a Property Manager.
Select Software Integration.
Select Call or Email.
Vrbo will review your registration to ensure you have entered the minimum information required.
If there is an existing Vrbo listing, the matching will be done by Vrbo. If necessary, you may receive an email from the Vrbo representative with questions regarding the matching process, so please respond accordingly. Once the mapping is complete, all past reviews and other details will be transferred
After the matching is complete, you will receive an email from Vrbo notifying you that the process has been completed.
Activate the listing on the Vrbo side.
＜＜ Note ＞＞
Although rates and various settings can be edited from the Vrbo management page, all items will be overwritten by AirHost. Please make all changes from the AirHost platform, not the Vrbo management page.
[Create a channel]
1. To create a channel, go to 'Admin Console' -> 'Channel' -> 'Add Channel' -> Select 'Vrbo.'
2. Once Vrbo is added to the channel, click the 'Edit' button to update the channel details.
3. Once created, check your "Assigned ID."
[ Property Registration ]
Open the Vrbo channel details page, select the property you want to register from the list of properties, and click the "New Registration" button.
[Regarding Accommodation Charges]
As per Vrbo's specifications, when connected to Channel Manager such as AirHost, the accommodation charges will not be processed through OTA payments. Similar to Booking.com reservations, credit card information will be linked, and you will need to either manually process the payment by referring to the card information available on the reservation details page
[Regarding Reservation Cancellations and Changes]
For cancellations or changes made through Vrbo, they will not be reflected in the reservations on the Airhost side. Please ask the guest to make the cancellation or change directly.
[Regarding Cleaning Fees]
On Vrbo, setting a cleaning fee is mandatory when listing your property.
If you do not have a cleaning fee set on other OTAs, you will need to create a pricing plan specifically for Vrbo, adjust the pricing plan to reduce the amount to cover the cleaning fee, and then add the clean
[Regarding registration and updating of notification information for residential accommodation businesses under the Hotel and Inn Business Act]
The registration and update of the notification information must be done from the Vrbo management page, not from AirHost.
