[ overview ]
How to Create a Channel
Follow these steps to create a channel:
Go to [Admin Console].
Navigate to [Channel].
Click the [Add Channel] button.
Additionally, we will outline the specifications and important notes regarding synchronization.
[Details]
Linking to Trip.com
Please contact your Trip.com representative and inform them that you would like to use AirHost as your channel manager. Request them to complete the necessary setup accordingly.
After submitting the request, it may take approximately 24 hours for the linking to be activated.
Steps for creating a channel
1. Open the "Channel List" screen from the "Admin Console".
2. Click "Add Channel", then select Trip.com as the channel. Enter a custom name (optional), your Trip.com login ID, and password.
3. Open the newly added channel, click "Add New OTA Property", enter your Trip.com hotel ID, and save the settings.
The "Hotel ID" is initially displayed in the red box at the top right of the screen.
If you have multiple properties registered, you can find the Hotel ID in the list that appears when you first log in to your Trip.com account.
If you have changed the [Name] in the user settings, the updated [Name] will be displayed instead.
Please check the Hotel ID in the ID management screen to confirm the correct property.
4. Please check whether the listings have been imported into the Channel Property List. If they have not been imported, click "Update Channel" and wait for a moment.
Linking the Channel to a Property
Please link the imported listings to the corresponding property in AirHost.
If the property has not been created in AirHost, go to "Property List" > "Create Property" to add it first.
Rate plan mapping
Please link your Trip.com rate plan with your AirHost rate plan.
Start of synchronization/Confirm synchronization on OTA side
Please adjust the price and availability from AirHost and then start synchronize with Trip.com. Once the synchronization is completed, verify that the changes are correctly reflected on the Trip.com management screen.
About Synchronization with Trip.com
Additional Person Charge Settings
Currently, the "Additional Person Charge" cannot be set directly from the Trip.com management page. However, you can request Trip.com to set it up for you.
Please contact [email protected] with the following information:
Account Information
Property ID
Property Name
Additional Person Charge Amount
Auto Messages
When you set up auto messages, they will be sent to the email address listed in the reservation details.
Importing Confirmed Reservations Before Linking AirHost
Reservations made before linking with AirHost cannot be imported because they are not provided by Trip.com. If you want to manage those reservations with AirHost, please create a new reservation.
Importing guest contact information (email addresses and phone numbers)
Trip.com API does not provide contact information such as email addresses or phone numbers as per the privacy policy. All reservation contact information is Trip.com call center information. Trip.com's response to this point was that in order to maintain the quality of their service, they would like the property to contact the guests via the Trip.com call center rather than contacting the guests directly.
When a Reservation is Not Completed on the Site
If an error occurs during the guest’s attempt to make a reservation on the site and the reservation is completed via email or other means, the reservation information will not be provided to AirHost through Trip.com's booking site. As a result, the reservation will not be created in AirHost.
You will receive a reservation notification via email to the registered email address from Trip.com. Please verify the details and manually create the reservation in AirHost.
Reservations from Trip.com may include requests such as the following:
Message integration
By integrating Trip.com with AirHost, you can perform the following tasks using AirHost's message function:
What You Can Do
Send Messages
You can send messages to Trip.com guests using AirHost's message function.
2. Send Images
You can send images to Trip.com guests using AirHost's message function.
3. Receive images
You can view images sent by guests through Trip.com via AirHost's message function.
*The maximum image size for sending and receiving is up to 2MB.
Message integration setup procedure
Enter the correct username in AirHost that matches the Trip.com login information.
How to find your username
You can check your username by logging in to your Trip.com extranet, click the Account icon, click the Profile button to go to Account Setting page
2. Enable the online chat feature on the Trip.com management screen.
a. Click the message button
b. Click to sign up for free
3. Please contact us through AirHost chat and request that you would like to use Trip.com's messaging feature.
Note
If you send the message through the Trip.com platform, it will not be reflected in AirHost.
