Follow these steps to create a channel:

Additionally, it also outlines the specifications and important notes regarding synchronization.

To integrate with Trip.com, pre-configuration on the Trip.com side is required. Please contact your Trip.com representative and inform them that you wish to use AirHost as the channel manager, and request the necessary setup.

After submitting the request, it may take approximately 24 hours before the connection can be activated.

1. Open the "Channels" screen from the "Admin Console".　　　

　　https://pms.airhost.co/ja/settings/channels

2. Click "Add Channel", then select Trip.com as the channel. Enter a custom name (optional), your Trip.com login ID, and password.

3. Open the newly added channel, click Add New OTA Property, enter your Trip.com Hotel ID, and then save.

4. Check whether the listings have been imported into the channel’s property list. If they have not been imported, click Refresh Channel and wait for a while.
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Please link the imported listings to the corresponding property in AirHost.
If the property has not yet been created in AirHost, create it via Property List > Create Property.

[Channel] Linking Channels to Facilities

Please map the Trip.com rate plans to the corresponding AirHost rate plans.

[Channel] Mapping Rate Plans

After adjusting rates and availability in AirHost, start synchronization with Trip.com.
Once synchronization is complete, please check the Trip.com management screen to confirm that the data has been correctly updated.

[Channel] Start synchronization/Check synchronization on OTA side

Please select “Pricing by room (Standard mode)” for rate settings on the Trip.com side.

For detailed instructions on the settings, please contact the Trip.com Support Center:
​Trip.com Lodging Support Center: [email protected]

Once the settings are complete, the rates on the AirHost calendar will automatically synchronize with Trip.com.

Please note that, at this time, additional charges for guests exceeding the set maximum occupancy in AirHost are not supported in the synchronization.

Reservations confirmed before linking with AirHost cannot be provided by Trip.com and therefore cannot be imported.
If you want to manage these reservations in AirHost, please create them as new reservations.

[Reservation Management] Steps to Add a Manual Reservation

Due to Trip.com API privacy policy, email addresses, phone numbers, and other contact information are not provided. All reservation contact information defaults to the Trip.com call center.

According to Trip.com, this policy ensures service quality, so properties are expected to contact guests via the Trip.com call center rather than directly.

If a guest encounters an error while making a reservation on the site and the reservation is instead created via email or other manual communication, the reservation information will not be provided to AirHost through the Trip.com booking site, so the reservation will not appear in AirHost.

Trip.com will send a booking notification to the email address registered with Trip.com. Please check it and manually create the reservation in AirHost.

For Trip.com reservations, guest requests may be included as follows:

Additionally, if there were no available rooms in the AirHost calendar at the time the reservation was confirmed, the reservation will not be created in AirHost, and Trip.com will send a notification to the property’s registered email address as shown below:

The amounts displayed on Trip.com and AirHost may differ. This is due to the type of contract:

Note: Commissions are not transmitted via the Trip.com API, so they cannot be viewed on the AirHost reservation detail page.

By linking Trip.com with AirHost, you can use AirHost’s messaging feature to perform the following actions:

2. Send Images

You can send images to Trip.com guests using AirHost's message function.

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You can view images sent by guests through Trip.com via AirHost's message function.

For flight or hotel package bookings, guest contact information is not provided through the integration, so you cannot send messages. In such cases, please contact or confirm directly with Trip.com’s customer support via their website.

Trip.com’s customer support email address ([email protected]) is used as the guest’s email address.

a. Click the message button

b. Click to sign up for free

3. Please contact us through AirHost chat and request that you would like to use Trip.com's messaging feature.

If you send the message through the Trip.com platform, it will not be reflected in AirHost.

Booking modifications made on Trip.com (such as changes to check-in or check-out dates) are automatically synchronized to AirHost via the Trip.com API.

However, due to Trip.com's specifications, some booking modifications are not sent through the API and therefore are not reflected in AirHost.

If a guest shortens their stay after check-in and after the free cancellation period has ended (during the cancellation penalty period), the modification will not be synchronized to AirHost.

In this case, Trip.com does not send a booking modification request (OTA_HotelResModifyRQ). Instead, the property is notified of the change by email or telephone.

As a result, the following information will not be updated automatically in AirHost:

Please review the notification sent by Trip.com and update the booking information in AirHost manually if necessary.

Under the current Trip.com API specifications, booking cancellations are only synced to AirHost if no cancellation fee is charged.

For bookings past the free cancellation period (where a cancellation fee applies), the cancellation status is not synced via the API. Instead, Trip.com sends a notification directly to the property via email, and users must manually update the booking status in AirHost.

Trip.com is currently developing a feature to allow API syncing even for bookings with cancellation fees. (Confirmed on December 26, 2025)