[ overview ]
This feature allows you to shorten or extend the length of stay for a checked-in reservation.
To use this feature, you must subscribe to the AirHost ONE HMS (Premium Plan).
[ detail ]
Extending the Stay
Eligible Reservations
All reservations with a check-in status of “Checked In.”
⚠️ For reservations made via an OTA, the reservation details on the OTA side will not be changed.
How to Extend the Stay
From the [Dashboard], go to the [Reservation Details] of the applicable reservation → [Room Info] → [… More Options] → click [Extend Stay].
Enter the number of additional nights you want to extend, adjust the rate, and then click [Save].
⚠️ If extending the stay results in a difference in unpaid accommodation fees, please collect the outstanding amount from the guest yourself.
Shortening the Stay
Eligible Reservations
Reservations with a check-in status of "Checked in"
Booking via AirHost Booking Engine
Manually created reservations
※ If you wish to shorten a reservation made via another OTA, please make the change on the OTA’s management screen or contact the OTA’s customer support.
How to Shorten the Stay
From the [Dashboard], go to the [Reservation Details] of the applicable reservation → [Room Info] → [… More Options] → click [Shorten Stay].
Shortening the Stay / When a Payment Has Been Made via AirHost Payment Integration
1. If a payment has already been made using AirHost’s payment integration before check-in, and the stay is shortened, a difference in the amount will occur.
(Example in the image below: a payment of S$2,700 was made, but after shortening the stay, it decreased to S$1,890. The remaining balance is now -S$810.)
2. Click on the payment icon in the relevant field to process the adjustment.
3. Click [Refund]
4. Enter the refund amount and click [Refund]. (Clicking [Refund All] will automatically fill in the full amount.)
5. The payment information will be updated, and the refund status will be reflected in the “Refund” section at the bottom.
(The “Amount” at the top shows the originally paid amount, and the refunded amount is displayed in the red arrow section at the bottom.)
6. If you close the previous screen by clicking ✖, the payment details will be displayed. The refund history will be recorded, and the "Balance Due" (difference) will be updated to S$0.
*Refunds for prepaid reservations completed via an OTA cannot be processed on AirHost. Please make the refund through the OTA’s management screen or contact the OTA’s customer support.
Error Message
If the error message "The reservation stay period has been changed by another function, and it is not currently possible to shorten the stay period" appears, it means that the stay period has not been shortened or extended using the above method since the reservation was confirmed, but instead, the check-in/check-out dates were directly modified via:
Reservation Details → […] Others → Check-in / Check-out Date.
In this case, the "Shorten / Extend Stay" function cannot be used.
*Check-in/check-out date screen
・If you see an error message saying "Sorry, but since this order came from an OTA platform, we recommend shortening your stay on the OTA platform to ensure smooth commission settlement," this means that you cannot use the shortening function because the reservation was made through another OTA.
・If you see the message "Reservation changes will not be synced with OTAs. Do you want to continue with the extension?" , your reservation was made through another OTA, so you will need to give your consent before proceeding with the extension.
Shortening (Shorten Stay) / Extending (Extend Stay) for Multiple Room Reservations
Open the reservation details screen.
Select the applicable room(s).
After that, follow the same steps as for the “Single Reservation” case described above.
