This article explains the steps for creating a Vrbo channel in AirHost and the specifications for syncing.

Before linking with Vrbo, please be aware of the following points:

When using Vrbo via a channel manager integration, Vrbo’s own payment functionality cannot be used.

Therefore, to use AirHost’s automatic payment feature, you need to register with a separate payment service and integrate it with AirHost. You can choose from the following options:

For registration and integration procedures with these payment services, please refer to the respective help guides linked above.

Before integrating with Vrbo, please complete the following settings for the AirHost property/room type you wish to integrate with.

Please note that the following information will be synchronized with the Vrbo listing page, so you need to configure it on the AirHost side beforehand.

Go to Property List → Room Management → Room Types → Edit Room Type, and enter the “Basic Information – Description” (20–80 characters, English/Japanese required).
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Go to Property List > Channel Manager > Property Settings > Room Amenities, and select at least one room amenity for each room type (this will be reflected on Vrbo).

1. In the [ Channels ] section , click [ Add Channel ], select Vrbo , and click [ Next ].

2. Enter the required information and click [Next Step].

3. Click [Add Property to this Channel], select the property you want to add, and click [Save].

4. Click the [+] displayed to the left of the property name, then click […] → [Settings].

5. We will make changes as needed, such as to the pricing plan mapping and bedroom configuration.

6. Click [ Edit ] on the VRBO channel page and check the [ Assigned ID ] .

7. Contact Vrbo Customer Support and share the Assigned ID to enable the channel integration with AirHost.

Any reservation changes or cancellations made on the Vrbo side will be automatically synchronized with AirHost.

AirHost does not support Vrbo’s Request-to-Book feature.
Therefore, please use “Instant Booking” for reservation settings on the Vrbo side.

Messages sent from AirHost are sent as emails to the guest’s email address included in the reservation information provided by Vrbo.

These messages will not appear in the Vrbo message inbox.

The rate plan settings configured in AirHost will be synchronized to Vrbo.

The cancellation policy set in the channel settings in AirHost will be synchronized to Vrbo.

*Reference material: Cancellation policy options | Vrbo

If Custom is selected, you must configure a Cancellation Fee.

The Cancellation Fee is a fixed amount deducted separately from the refund rate.

If a cancellation fee is set, the refund amount will be calculated using the following formula:

Refund Amount = (Reservation Amount × Refund Rate) − Cancellation Fee

A. Please provide the following information.

A. If you want to view and display messages in the Vrbo message interface, please use Vrbo’s messaging feature directly.

In AirHost, messages are sent as emails to the guest’s email address included in the reservation information provided by Vrbo. Therefore, messages sent from AirHost will not appear on the Vrbo message page (on the Vrbo website).

A. You can receive these messages in AirHost by setting up a Virtual Email Address.

After doing this, messages sent by guests will be received in the AirHost message inbox. However, please note that messages received through this method will not be linked to the guest’s reservation information.

Help page: [Account Settings] Explanation of the Account Settings Screen