Overview:
From [Dashboard] → [Check-in Management / Booking Calendar] → [Reservation Details], you can follow the steps to split the accommodation charges into each room’s folio (invoice).
For reservations with multiple rooms, the accommodation charges are, by default, assigned entirely to the folio of the first room. To allocate the charges to each room’s folio, please follow these steps.
Detail:
Steps to Split Accommodation Charges into Each Room’s Folio
1. Log in to the Dashboard.
2. From the left-hand menu, select [Reservation].
3. Open the relevant reservation and display [Reservation Details].
4. Select one of the rooms and click [Transaction]
5. Click [Split by Room]
6. Save
Conditions for the [Split by Room] Button to Appear
For OTA payments, the payment information is managed and processed by the OTA side. Therefore, folios cannot be split by room within AirHost.
The [Split by Room] button will only appear when all of the following conditions are met:
The reservation includes multiple rooms.
The payment method is “Pay at Hotel (Hotel Collect)”.
The reservation status is “Confirmed”.
The check-in status is before check-out.
The channel is not a PMS-type (Opera, Opera Cloud, Shinnan, TAP_CO, Cloudbeds, JTB Hub).
The folio split operation has not been performed before (i.e., the [Split by Room] button has not been clicked yet).
※ If any of the above conditions are not met, the [Split by Room] button will not be displayed.