[ overview ]
This section explains how to cancel a manual reservation with multiple rooms — either all at once or one room at a time.
[Note]
For OTA reservations, any changes must be made on the OTA side in order for the updates to be synced with AirHost.
[ detail ]
How to Cancel All Rooms in a Multi-Room Manual Reservation
Go to Dashboard ≫ Check-in Management, and open the booking details page of the relevant booking.
On the top section of the booking details page, click the [・・・] icon next to the reservation information, then select Cancel Order.
3. An alert will appear asking, "Are you sure to cancel the order?" If you're sure, click "Confirm."
4. All rooms in the reservation will be cancelled.
How to Cancel Individual Rooms from a Multi-Room Manual Reservation (Before Check-in):
If the reservation includes multiple rooms and you want to cancel just one room before the check-in date, please use the "Edit Order" menu.
Click the edit icon.
Click the Delete button next to the room you wish to cancel.
After deleting the room, click Save, then click Next Step.
Review the details, and click the Done button to confirm the changes.
After Check-in:
Once even one room has completed check-in, the "Edit Order" menu cannot be used. Instead, you need to use the "Cancel Booking" option on the room details section.
For example, if you want to cancel 2 rooms out of a 3-room reservation:
Since multiple selections are not supported, you must cancel each room individually.
Go to Dashboard ≫ Check-in Management, and open the booking details page for the relevant booking.
In the middle section of the booking details page, click the [・・・] button in the room info area, then select Cancel Booking.
3. An alert will appear asking, "Are you sure you want to cancel this booking?" If you're sure, click "Confirm."
4. Only the specific room currently selected in the reservation details will be cancelled.
By clicking the red box area shown in the image below, you can switch between rooms within the reservation detail screen.
