Overview
When a reservation is imported into AirHost from a booking site, if the reservation falls under any of the following categories: "Post check-in Cancellation," "Overlapped," "unassigned," or "pending," it will be extracted and displayed as "[Problematic Booking]" in the upper right corner of the Dashboard > Reservation Calendar screen.
This section explains the nature of the problematic reservation and how to resolve it.
Detail
What Are Problematic Bookings?
When a problematic booking occurs, a ! (exclamation mark) icon will be displayed in:
Dashboard → Reservation Calendar → Top-right corner → Problematic Bookings
This icon indicates that there is a booking that requires attention or action.
Error name | Description |
| - A situation where a guest has already checked in or is still in the middle of their stay, but the reservation is canceled by the guest or the OTA. 💡This feature requires the purchase of "AirHostONE HMS (Premium plan)" . |
| - There are more reservations than available rooms (overbooking/overbooking/overbooking). - A reservation has been made for the blocked room. |
| - No room has been assigned or allocated. |
| - Bookings via Airbnb: Booking requests have been received. |
💡 You can receive notifications from AirHost when each problematic reservation is imported.
Go to: Dashboard > Hover over Profile > Settings > Notification Settings
Enable the following notifications:
Cancellation after check-in → Check-in After Cancellation
Duplicate booking → Reservation Duplicate
Unassigned reservation → Unassigned Reservation
Pending reservation → Pending Reservation
Related Help:
Post Check-in Cancellation
It mainly occurs in the following cases:
Payment error on the OTA side
Credit card fraud detection
Automatic cancellation due to OTA system issues
OTA synchronization delay
1. Click [Problematic Booking] > [Post Check-in Cancellation].
2. The [Post Check-in Cancellation] menu will appear. Click on the relevant reservation to confirm your booking.
3. Clicking "Mark as resolved" will change the reservation to "Resolved" and hide it from "Reservations for Issues".
⚠️ Note
“Mark as Resolved” is an action used to close the notification for a problematic reservation.
The reservation status itself will remain “Cancelled.”
If the guest is actually still staying at the property, please take one of the following actions in advance:
Create a new reservation
Block the stay dates
If no action is taken, the dates may be resold on the OTA side, which could result in duplicate bookings (double bookings).
Clicking “Mark as Resolved” does not affect inventory status, cleaning status, or room status.
Once a reservation has been marked as “Resolved,” it will not be displayed again as a “Cancellation after check-in” even if reservation data is later re-synced from the OTA.
Overlapped Booking
When there are duplicate reservations, an exclamation mark (!) will appear under [Problematic Bookings].
Click [Problematic Bookings] > [Overlapped Booking].
2. The [Overlapped Booking] menu will pop up on the right. Click on the reservation name or reservation number to view the reservation details, and take appropriate action such as contacting the guest.
Synchronization frequency (interval) with each OTA and the risk of double booking (overlapped booking) | ・The retrieval of new reservations from each OTA and inventory adjustments to other OTAs do not occur in real-time and may experience delays. This is not unique to AirHost; the same applies to other channel managers as well. ・Due to the sync intervals, there is a risk of double bookings (overlapped booking). Please note that this behavior is by design, and we are unable to provide compensation for such cases. We appreciate your understanding. ・For more details, please refer to the help page below: |
Booking | ・Booking information related to the overlap ・Click to display the reservation details in a pop-up on the right side |
Status | Duplicate or Confirmed |
Created time | Reservation confirmation date and time |
Last update time | The date and time when the reservation details were last updated (modified) |
Overlap Time | Duplicate dates and time when the overlap was detected |
Unassigned Booking
When there are unassigned reservations, an exclamation mark (!) will appear next to [Problematic Bookings] .
1. Click [Problem Booking] >> [Unassigned Booking].
2. The [Unassigned Booking] menu will pop up on the left. Click [...]., Click "Assign To".
4. Please assign rooms. Click on the reservation name/reservation number to view the reservation details.
Pending Booking
As of June 2026, this feature will only reflect bookings as "pending" if they are made to listings where Airbnb settings: Booking requests are ON (Instant bookings OFF) are enabled. It does not support booking request features on other OTAs.
Due to Airbnb's system specifications, bookings from guests of Korean nationality via Airbnb may automatically be changed to a booking request (pending).
1. Click [Problematic Booking] >> [Pending Booking].
2. The [Pending Booking] menu will appear. Click [...]. Clicking the relevant reservation will take you to Check-in Management > Booking Details.
3. You can approve or reject your reservation from the reservation details.
4. When you click Approve/Reject, an alert will appear. Click [Confirm].
