Overview
This article explains how to mark a booking as a No-Show when a guest fails to arrive on the check-in date without notice.
💡 Required Plan: This feature is available with the AirHost ONE HMS (Pro Plan or Premium Plan).
Detail
Marking a Booking as a No-Show
From the Dashboard, open the booking details via Check-in Management or the Booking Calendar.
In the Room Info section, click ⋯ More Options> Mark guest No-Show.
3. The booking will be marked as No-Show in the Room Info section.
Remove the No-Show Status
In the Room Info section, click ⋯ More Options > Remark Guest No-Show.
Bookings marked as No-Show can be filtered and viewed in the No-Show Report.
Bookings marked as No-Show are still recognized as repeat guests. (Repeat guest history is searched based on stays within the past three years.)
Handling No-Show Bookings
In AirHost, No-Show bookings are treated as having a "Cancelled" booking status.
To distinguish them from regular cancelled bookings, AirHost also maintains a separate No-Show status for these reservations.
No-Show bookings represent reservations where the guest did not actually occupy the room, so they are excluded from Occupancy (OCC) calculations.
However, cancellation fees that have been collected are included in ADR and RevPAR calculations.