Please check the valid period and conditions for Booking.com actions below.
If you have any questions, please contact Booking.com directly.
1. Report No Show
The period during which a reservation can be marked as no-show is as follows:
From 00:00 on the scheduled check-in date until 48 hours after the scheduled check-out date.
However, the following conditions must be met:
The reservation status allows modifications
The reservation is not an overbooking
Important Notes
Once a reservation is marked as no-show, it can no longer be modified.
Hotels have the right to charge a no-show fee according to the cancellation policy listed on Booking.com (if not waived).There are two types of actions:
“Report No Show” (reservation-level action)
“Report No Show (by room)” (room-level action)
If the reservation-level action is used for a multi-room booking, all rooms in the reservation will be marked as no-show.
Guest Notification
An email will be sent to the guest explaining that the reservation (in full or in part) has been cancelled.
If the property has not waived the cancellation fee, the email will include instructions for the guest to pay the cancellation fee as stated on Booking.com.
2. Report Stay Change
You can modify the stay if the following conditions are met:
The guest has already checked in
The reservation status allows modifications
The reservation is not an overbooking
Booking.com payments or online payments are not used
The check-out date has not been changed again within the past 24 hours (CE(S)T 00:00–23:59)
New Stay Conditions Must Also Meet the Following:
The stay duration must be at least 1 night
If the reservation is non-refundable, the new rate must not be lower than the original rate
3. Report Invalid Credit Card
You can mark a credit card as invalid if it does not meet requirements (e.g. expired card, incorrect number, insufficient funds, etc.).
Reporting Period
An invalid credit card can be reported from immediately after the reservation is made until 00:00 on the check-in date in the property’s local time.
After Reporting
Once a credit card is reported as invalid, Booking.com will notify the guest via email and SMS, instructing them to provide a valid credit card within the specified deadline
4. Report Cancellation Due to Invalid Credit Card
If a guest’s credit card information is invalid and certain conditions are met, the property may cancel the reservation.
Cancellation Conditions
If the credit card details remain invalid and the guest does not provide valid card information within 24 hours, or provides invalid information again, the reservation may be cancelled until 3:00 PM on the scheduled check-in date (property local time).
For reservations made within 48 hours of check-in
If a credit card is marked as invalid, the guest is given a 12-hour grace period instead of 24 hours, or until 3:00 PM on the check-in date (property local time)—whichever comes first. If valid information is not provided within this period, the reservation can be cancelled.
Last-Minute Reservations
For reservations made less than 48 hours before check-in with a stay of 10 nights or more, the guest is given a 2-hour grace period. If valid card information is not provided within this time, the reservation can be cancelled.
When Using Payments by Booking.com
For properties located in the European Economic Area (EEA), the UK, or Switzerland using Payments by Booking.com, Booking.com automatically validates the credit card. If the guest fails to provide valid card information within 24 hours, the reservation may be cancelled.
5. Report Guest Misconduct
If a guest causes damage to the property or engages in other misconduct, you can report the incident.
Reporting Conditions
Reports can only be made after the check-in date and must be submitted within 7 days after the check-out date.
6. Room Assignment and Room Type Changes
For reservations from Booking.com, room assignment can be changed within the same room type in the AirHost One management screen. However, changing the room type itself is not possible.
If a change to a different room type is required, it must be done on the Booking.com side. Please make the changes via the Booking.com extranet.