Overview
This section explains the log page where you can view the system operation history.
Depending on the type of log, only records from the time the feature was implemented may be available.
Please note that logs prior to implementation cannot be viewed.
Detail
How to View Logs
Click “Log” from the menu on the left side of the Admin Console.
Please refer to the help page below for how to open the Admin Console.
Screen Overview
Bookings
Search | You can search by reservation number |
Property | You can filter by internal property name |
Check-in date | You can filter by specifying a check-in date range |
Checkout date | You can filter by specifying a check-out date range |
Booking | Guest name / Reservation number |
Source | Booking channel |
Room Info | Room type / Property name |
Check-in | Check-in date |
Checkout | Checkout date |
Actions | Open log details 
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Bookings – Events and Logs
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Booking – Type
Booking is cancelled | Cancellations can be initiated by the OTA (system) or by updates on the PMS (user operation). |
Guest Checked-in | Self check-in or check-in performed by user action |
Guest Checked-out | Self check-out or check-out performed by user action |
Deactivate PIN Failed | IoT lock integration: PIN deactivation failed / error occurred |
Deactivate PIN Success | IoT lock integration: PIN deactivation succeeded |
Create PIN Failed | IoT lock integration: PIN creation failed / error occurred |
Create PIN Success | IoT lock integration: PIN was successfully created |
Booking Update Kiosk | This is triggered when checking in using Almex and tracks changes in the card key number and Almex check-in status fields. |
New Booking | Reservation confirmed, imported from OTA, or manually created |
Update Booking | Reservation changes, reservation updates |
Booking is Overlapped | Duplicate bookings occur |
Automatic payment Succeeded | Successful automatic payment |
Automatic payment failed. | Automatic payment failure, error |
Release Authorization | Authorization has been revoked/ release |
New receipt | A new receipt was issued after the reservation status became “checked out” |
Void receipt | A receipt issued after check-out was cancelled |
Generate Deposit | If a deposit invoice is generated when a guest enters the deposit payment procedure through pre-check-in or the check-in flow, |
Update Deposit | After deposit invoice creation:
In any of these cases |
Unassigned Booking | Reservations where room assignments have not been made |
Booking User Cancelled | Cancellation of reservations by the user via AirHost |
Booking – Events and Logs Detail Screen |
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OTA Orders
Search | Search by reservation number |
Source | Filter by the default channel name list |
Created Date | Filter by the period of the OTA booking creation date (= reservation confirmation date) |
Order | Guest name / Reservation number |
Source | Default channel name |
Room Info | Room |
Created Time | OTA booking creation date = Booking confirmation date |
Actions | Open log details |
OTA Orders - Events and Logs
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OTA Order - Type
Airbnb Related Help: [Booking Management] How to Modify an Airbnb Reservation
Change Reservation | Recorded when a user uses the AirHost feature: Airbnb Reservation > [Alter Order] action.  |
Cancel Order | Recorded when a user uses the AirHost feature: Airbnb Reservation > [Cancel Order] action. 
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Confirm Order | If the order status is “Pending”, the user can perform the “Confirm” action, and it will be recorded. |
Cancel OTA Booking | Recorded when:
(CSV-imported orders are created directly as reservations, so this log will not be generated.) |
New OTA Order | Recorded when a new reservation is imported. (CSV-imported orders are created directly as reservations, so this log will not be generated.) |
Update OTA order | Recorded when:
(CSV-imported orders are created directly as reservations, so this log will not be generated.) |
Booking.com related help: How to Modify a Booking.com Reservation
Report Cancellation due to Invalid credit card | Recorded when a user uses the AirHost feature: Booking.com Reservation > [Report Cancellation Due to Invalid Credit Card] action.  |
Report Guest Misconduct 
| Recorded when a user uses the AirHost feature: Booking.com Reservation > [Report Guest Misconduct] action.  |
Report No Show | Recorded when a user uses the AirHost feature: Booking.com Reservation > [Mark as Report No-Show] action.  |
Report No Show (By Room) | Recorded when a user uses the AirHost feature: Booking.com Reservation > [Mark as Report No-Show (per room)] action.  |
Report invalid credit card. | Recorded when a user uses the AirHost feature: Booking.com Reservation > [Mark as Invalid Credit Card] action. 
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Report Stay Change | Recorded when a user uses the AirHost feature: Booking.com Reservation > [Modify Stay Dates and Rates] action. 
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Cancel OTA order. | Reservation cancellation / booking cancellation. |
New OTA orders | Reservation confirmation, new booking imported, or manual reservation creation. |
Update OTA orders | Reservation changes or updates to reservation details. |
Expedia/Agoda/Asiayo/Rakuten Travel/Rakuten Oyado/Jalan/Vrbo/Hostel World/Ikyu.com (Yahoo)/Manual Creation/AirHost Booking Engine/Effortless/Neppan!/Trip.com/Rurubu Travel/Traveloka/Rakutsu
Cancel OTA order. | Recorded when a reservation is cancelled or a booking cancellation occurs. (CSV-imported orders are created directly as reservations, so this log will not be generated.) |
New OTA orders | Recorded when a new reservation is imported. (CSV-imported orders are created directly as reservations, so this log will not be generated.) |
Update OTA orders | Recorded when a reservation is modified, reservation details are updated, or when manually updated in the PMS. (CSV-imported orders are created directly as reservations, so this log will not be generated.) |
OTA Order - Event and Log Details Screen |
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Channels
Channel type | You can filter using the default channel name list. |
Status | You can filter by channel enabled/disabled status. |
Channel name | Custom channel name set by the user. |
Channel type | Default channel name. |
Room Count | Number of rooms imported from OTA into AirHost. |
Unlinked rooms | Number of rooms where channel mapping has not been completed. |
Status | Channel enabled / disabled status. |
Actions | Open log details |
Channels - Events and Logs
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Channel- Type
Channel Sync Success | The channel information is being synchronized successfully based on the registered settings. |
Channel sync error | A synchronization error has occurred due to issues such as incorrect channel settings, OTA-side errors, system maintenance, or other causes within AirHost. |
Channel - Event and Log Details Screen |
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※ Except for Airbnb and Ikyu, reservation synchronization is performed on a per-property basis. For all OTAs, either the property reservation sync log or the ghost property reservation sync log will be displayed as sub-events. The corresponding logs can be viewed under [Log > Channel]. Since these logs are at the ghost property level, they will not appear in the type selection.
Room price
Property | You can filter by internal property name. |
Room Type | You can filter by internal room type name. |
*Date | Date search (multiple selection not supported) |
Date | Date |
Rate plan name | Pricing plan name |
Property | Internal property name |
Room type | Interior Room Type Name |
Price | The price set in the pricing calendar |
Actions | Open log details |
Room Price – Events and Logs
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Room Price - Type
Update Price | Price changes or updates. |
Close by yield management | Sales stopped by the Yield Management [Sales Restriction Settings] feature. Related Help: [Yield Management] Sales Restriction Settings |
Reopen by yield management | Sales resumed by the Yield Management [Sales Restriction Settings] feature. |
Room Price - Event and Log Details Screen |
• Detailed updates for each [type] are displayed. • You can check the price, changes, and error details in [Changed Data]. • You can view more detailed information about the operator, time, and update (change) details in [Events & Processes]. • [Operator: System] indicates that the action is caused by the system, not by user action. |
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Rate Plans
Property | Filter by internal property name. |
Room type | Filter by internal room type name. |
Rate plan name | Rate plan name |
Property | Internal property name |
Room type | Internal Room Type Name |
Default Price | Rate plan > default rate |
Actions | Open log details |
Rate Plans - Events and Logs
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Rate Plan - Type
Create base rate plan | Standard Rate, newly created plan |
Update base rate plan | Standard Rate, renewal of newly created plans |
Dynamic pricing management update | Standard Rate or a pricing plan linked to a newly created plan |
Updatel of derivative pricing plans | Renewal of a pricing plan linked to the Standard Rate or a newly created plan |
Update of derivative pricing plans via base rate | Update of linked pricing plan due to changes in Standard Rate or newly created plan |
Dynamic pricing management update | Change and update minimum/maximum prices with dynamic pricing settings. Related help: Dynamic pricing |
Import pricing from Airbnb | History imported into AirHost's pricing plan Related help: Importing payments from Airbnb |
Batch update rate plan | The pricing plans have been updated all at once. Related Help: Pricing Calendar - Bulk Update |
Batch update tiers | The pricing tiers have been updated all at once. Related Help: Pricing Calendar - Bulk Update |
Rate Plan - Event and Log Details Screen |
• Detailed updates for each [type] are displayed. • You can check the request data and the date range for synchronization in [Changed Data]. • You can view more detailed information about the operator, time, and update (change) details in [Events & Processes]. • [Operator: System] indicates that the action is caused by the system, not by user action. |
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Cleaning tasks
Property | Filterable by internal facility name |
Room type | Filterable by internal room type name |
Room unit | Filterable by room number |
Cleaning date | You can filter by specifying the cleaning date range set in the cleaning task. |
Cleaning date | Cleaning day set in the cleaning task |
Property | Internal facility name |
Room type | Interior Room Type Name |
Room unit | Room number |
Actions | Open log details |
Cleaning tasks - events and logs
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Cleaning Tasks - Event and Log Details Screen |
• Detailed updates for each [type] are displayed. • You can check the changes in [Changed Data]. • You can view more detailed information about the operator, time, and update (change) details in [Events & Processes]. • [Operator: System] indicates that the action is caused by the system, not by user action. |
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