Overview
If you need to add extra charges such as late check-out or minibar usage, or make price adjustments including refunds, you can use the Hotel Products feature.
The steps below explain how to add hotel products via the Admin Console and how to add them to reservation details.
Details
Adding Hotel Products
Items added as new billing items, such as late checkout or minibar, are defined as "charges." Items used to adjust charges, such as refunds, are added as "adjustments."
Go to Admin Console → Hotel Products → [Add New Hotel Product].
Fill in the product details:
Type: Charges | Type: Adjustment |
| 
|
Internal name | A name for management purposes only; not shown to guests |
Type | Charges: For new charge items like late check-out or minibar |
Category (Charges type only) | Meals or Other |
Price (Charges Type) | Default amount applied when used in transaction details; adjustable manually; must be ≥ $0.10 |
Price (Type: Adjustment) | Default adjustment amount; can be 0 or negative; adjustable manually |
Selected Tax | Select from taxes created in Account Settings → Tax Settings → Add New Tax → Add Product Tax
Related Help: [Tax Settings] Adding and Configuring Taxes ・Tax amount is calculated automatically |
Name/Description | Can be set in English, Japanese, Korean, Traditional Chinese, Simplified Chinese; description for internal notes only |
3. Click [Save] to create the hotel product.
A video guide is also available for reference.
Adding Hotel Products to Reservation Details
Reference: Reservation Management → Adding Charges
Go to Dashboard → Booking Calendar or Check-in Management → Open Reservation Details, then click [Transaction].
2. Click [Add Transaction].
3. Select either Additional Fee or Price Adjustment.
4. Fill in the item details and click [Save]
Field for Add Charge | Description |
Name | Select from the list of products created in the "Hotel Product" |
Quantity | Quantity |
Price | Default hotel product price is applied; can be adjusted manually |
Recognition Date | ・You can specify the date on which additional charges will be calculated. ・Dates that can be specified are from the check-in date to the check-out date of the reservation. - Reflected in daily export data daily data export data 
|
Description | Internal notes only; not shown to guests |
Total | The total amount (quantity x price)/tax included is automatically reflected  |
Field for Price Adjustment | Description |
Name | Select from the list of products created as Type: Price Adjustment |
Price | Default hotel product price is applied; can be adjusted manually |
Recognition Date | ・You can specify the date on which additional charges will be calculated. ・Dates that can be specified are from the check-in date to the check-out date of the reservation. - Reflected in daily export data daily data export data
|
Description | Internal notes only; not shown to guests |
Total amount | ・Price is reflected  |
5. The added hotel product is now reflected in the transaction details.
6. Click the blue text in the transaction details to open and review the order details.
A video guide is also available for reference.
The steps to add hotel items to the statement from the reservation details page can also be viewed in the video below:
Add a Payment
This feature allows you to register the amount actually collected as a payment for charges generated by adding hotel items, in order to settle the outstanding balance (payment balance).
Related Help: [Reservation Management] Adding a Payment
1. Go to [Dashboard] > [Booking Calendar Calendar] or [Check-in Management], open the reservation details, and click [Transaction].
2. Click [Record a Payment].
3. Enter the following details:
Amount | Enter manually or click [Pay In full] to auto-fill the current unpaid balance |
Payment Account | Default options include Property Payment, OTA Points, Credit Card, Bank Transfer, Cash Payment; select one  |
Remarks | Internal notes only; not shown to guests |
4. Click [Save]
5. Payment is recorded and the unpaid balance is updated.
Deleting Hotel Products
As of November 2024, hotel products cannot be deleted by users.
If you wish to delete a product, please contact support with the product name you want removed.