Overview
This page explains how to add a POS order to a reservation when POS ordering by hotel staff is enabled.
[Operating Procedure]
Log in to the Dashboard.
From the left-hand menu, select [Reservations] -> [Checkin Management]
Open the reservation in question and view the [Reservation Details].
Click [POS Order] on the screen.
Open the target reservation and display the [Booking Details] page.
Click [POS Orders].
Click [Add New Order].
[ Review and Edit Procedure ]
To review or edit the details of a POS order that has been added:
Click [POS Products] > [Product Name]. From there, you can edit the order details and add payment information.
Frequently Asked Questions
Q. The order information does not appear in the Transaction Details.
If the service type is set to "Restaurant Style", orders are managed separately from the accommodation reservation's transaction details and therefore will not be displayed in the reservation's Transaction Details.
Therefore, neither staff orders nor guest orders will appear in the accommodation reservation’s transaction details.
If you want them to be settled and displayed in the same format as accommodation charges, you can either change the service type to “Shop Style”, or manually add the charge from the reservation screen.
