Overview

This section explains the functionality of the order form.

To use this feature, you need to subscribe to the optional Check-in Pro plan or higher.

Detail

What is an Order Form?

The order form allows you to view reservations and orders made by guests through the POS system.

Since only reservations and orders made via POS are listed, it is useful for managing them separately from regular accommodation bookings.

If quick reservation is disabled, you can easily choose to approve or reject each reservation.

Screen Overview

Click Dashboard > Order Form.

2. The Order Form screen will be displayed.

From Admin Console > Property List > Select the relevant property > POS Settings > [Services], only the services that are enabled (ON) will be displayed in the Order Form list.

Please note that services set to disabled (OFF) will not appear in the list, regardless of whether there are reservations.

How to use

1. Click on [Order List →] for the relevant service.

2. A list of reservations will be displayed for each POS [service].　*For multi-booking services, reservations will be displayed for each product.

Start date → End date (rental service only)	Select dates from the calendar to filter and search by rental period.
Search field	You can search by: Order ID Room Number Guest Name
Filter	Filters are available to narrow down your search results. Status: Pending/Refused/Confirmed/Cancelled (Multiple selections possible) After making your selection, please click [Save]. To remove filter settings, click [Reset All] and then [Save], or hover over each item and click the [✖] icon on the right, then click [Save].
Sorting function	Clicking [Variant] or [Created] allows you to sort in ascending or descending order.
Service Name	POS Settings > Display Service Name *For multi-reservation services, this information will be displayed for each item (product).
Room number	Room number of the guest who made the reservation
Variant (Multi-reservation service only)	The date and time selected at the time of booking will be displayed.
Rental Period (rental service only)	Rental period
Guest	Reservation Name
Total	total amount
Status	Pending: If Quick Booking is turned off, the host has not yet approved/rejected the booking. Refused: Quick booking was turned off, and the host rejected the booking. Confirmed: Quick booking is turned off, and the host has approved the booking. Cancellation: Cancelled status
Created	Date the POS product was reserved

3. Click the [Service Name] of the relevant reservation to open the POS reservation details in a popup on the right side.

Room Number	Display the room number and facility name of the person who made the reservation.
Status	Pending / Refused/ Confirmed / Cancelled
Created	Date the POS product was reserved
Print	Opens the invoice page in a separate window You can share the page URL with the guest for viewing The page will show as an “Invoice” even if there is no outstanding balance Even if there are no outstanding payments, it will still be displayed as an "invoice".
...	[×Cancel] Please note that clicking this button will immediately cancel the process without displaying any alerts. [View Booking Details] Opens the reservation details in a popup on the right side
Order Detail	Product: POS product name Price: Price per product Quantity: Number of items booked Subtotal: Amount per product Total: Total amount Tax (Included): Displayed if tax settings are configured Edit ✎: Opens the order edit screen You can modify price, quantity, notes, and add or remove products Click Save after making changes
Guest Information	[Edit ✎] Available when POS order form customization is enabled ▼Please check the help page below for setup instructions. [POS Settings] Customizing the POS Order Form
Contact Guest	Opens the messaging screen with the guest
Payment Record	View payment history added via [Add Payment] in the Order Form Payments added from the reservation details screen will not be reflected [Add payment]　 You can add more payments.
Payment	Display payment method and payment status