Overview:
In AirHost, users can be assigned to different groups based on their roles, allowing for customized access and permissions.
Details:
Types of User Groups
There are six types of groups in AirHost:
Account Owner
Administrator
Manager
Staff
Cleaner
Owner (View-Only for Contracts and Owner Statement)
Permissions of Each Policy Group
【Account Owner】
This is the only user created during the account setup.
Has full control over all operations and property management, including subscription purchases and modifications.
Can invite users to all policy groups, including "Admin"
【Cleaner】
Can only view and manage the [Cleaning Management] section (cleaning tasks and cleaning calendar) for assigned properties.
No access to any other operations.
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⚠️Creating the following policy groups requires subscribing to either the Pro or Premium plan of [AirHost HMS ONE]
【Admin】
Can perform almost all operations and manage all properties.
Can invite users to policy groups Manager and below.
Restricted Operations:
Cannot purchase or modify the subscription.
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【Manager】
Can manage the properties they are assigned to and perform most operations in the admin console, with a few exceptions.
Restricted Operations:
Cannot view or manage properties they are not assigned to.
Cannot edit user information.
Cannot access Accounting in the admin console.
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【Staff】
Can manage the properties they are assigned to through the dashboard.
Cannot access the management console.
💡In the Premium plan, you can edit the permissions for staff at the property level.
For more details, please refer to "Restrict Staff Permissions (Edit Permissions)
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[Owner Contract View Only]
This account is for property owners in managed service operations.
The user can log into the system and view the owner statements.
No other operations can be performed.
Related Help:
Edit User Information
Users in the Account Owner and Administrator groups can edit the information (name, email address) of each registered user.
[Admin Console] > [User Management] > [ ... ] > [Edit User Information]
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Add Staff, Manager, or Administrator as Cleaners.
Users in the Staff, Manager, or Admin groups can have Cleaner permissions.
When you turn on [Add User as Cleaner], the user will have the following capabilities in addition to their original permissions:
Assignment to cleaning tasks
Assignment to property-specific cleaners
Receiving cleaning notifications
Restricting the Operations Scope of Staff (Edit Permissions)
To use this feature, you need to subscribe to the [Premium Plan] of [AirHost HMS ONE].
Account Owner and Admin group users can edit the range of actions that users in the Staff group are allowed to perform for each property they are participating in.
[Admin Console] > [User Management] > [ ... ] > [Edit Permissions]
You can edit the permissions for all properties you are participating in, or for multiple properties at once.
If you want to change the settings for each property you are participating in, edit the permissions by clicking the edit icon () for the property you wish to modify.
▼ Check the items you want to allow the staff to operate/manage and then click the save button.
