[ overview ]
The "One Staff" app for staff is a mobile application developed exclusively for AirHost users in the hospitality industry. It allows staff to handle tasks such as guest services and cleaning while on the go using their smartphones or other mobile devices.
Here, we will explain what you can do with the One Staff mobile app, as well as the download and setup procedure.
[ Details ]
Main features of the One Staff mobile app
As of May 2025, the following features are available. *Further updates are planned
2025年5月現在、下記の機能を提供しています。 ※今後もアップデート予定！
Check-in Management | You can view reservations and guests scheduled to check in on a specified date, as well as edit room information. |
Message support | You can view and reply to messages with guests. |
Check the booking calendar | You can check reservations and availability in real time. |
Check the cleaning calendar | You can review the cleaning calendar, edit cleaning tasks, add new tasks, and assign them to cleaners. |
To-Do List Management | You can view, edit, and create to-do lists.
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Video chat calls & internal calls
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*Note: This feature is available with the "Check-in Premium" plan. |
Order, Reservation and Table Management
| You can confirm and cancel POS orders, record payments, and manage tables at each property, such as room service and restaurants.
*"Check-in Pro/Premium" feature |
💡Multilingual support
Supports Japanese, English, Chinese (Simplified and Traditional), and Korean.
Front Desk | Cleaner | Restaurant and Reservation Services | Room Service |
・Video chat calls from tablet - Internal calls between staff (outgoing calls are also possible when Hotel Model is selected) ・Check-in management ・ Booking calendar ・Cleaning calendar ・ Message management ・ To-do list management | ・Cleaning calendar ・ Cleaning task management | ・Order management/add order ・ Reservation management/add reservation ・Table management ・ Internal calls (received) from a tablet ・ To-do list management | ・ Order management ・ Internal Calls from Tablet (Receiving Only) ・ To-do list management |
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Supported Operating Systems
iOS: Version 15.6 or later (Compatible with iPhone, iPad, and iPod touch)
Android: Version 5.0 or later
⚠️ Some older devices or OS versions may not function properly.
Usage Fee
To use the One Staff mobile app, the following fees apply:
Monthly fee: 1,000 yen/user
Note: If you are only using the video chat feature (included in the “Check-in Premium” function), this fee does not apply.
Available user permissions
Users with the permission type "View Only (Owner Access)" cannot use the One Staff mobile app.
Users with other roles (account owner, admin, manager, staff, cleaner) are eligible to use the One Staff mobile app.
App setup steps
Step 1: Purchase a subscription (license)
From the [Subscription Purchase/Change] page,
Please purchase the necessary number of [ One Staff mobile apps (¥1,000/user/month)].
For information on how to purchase a subscription, please refer to the help below.
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Step 2: Allow App Usage
Only users with access to the Admin Console (account owners, admins, and managers) can perform this operation.
In [Admin Console] > [ User Management ], you can grant users permission to use the One Staff mobile app.
Please enable usage of the One Staff mobile app using either of the following methods:
Turn on the [One Staff App] toggle switch or
Click [⋯] > [Allow use of One Staff App]
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Step 3: Download the app
Search for " One Staff " in the app store ("Google Play" for Android / "App Store" for iOS) and download it.
Or you can access it directly via the link or QR code below.
iOS | Android |
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Step 4: Open the app and log in
Open the downloaded app and agree to the Terms of Service.
When the login screen appears, enter your login information and click [LOGIN].
For Username, please enter your registered email address.
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Step 5: Set the Device Name, Management Mode, and Managed Properties
[Device Name] : Set any name you like for the device.
[Mode of management] : Please refer to the table below.
B&B Mode（multi-property） | This is the mode typically selected. |
Hotel Mode（one hotel） Hotel model (single property) | Select this mode when using AirHost Check-in Pro or higher in conjunction with check-in/out and POS functions, specifically for a single staffed hotel or ryokan.
※ If the facility is not subscribed to the Check-in (Premium Plan), reservation management will not be available. If you need to manage reservations, please select B&B Mode instead. |
[Target] : Select which facility within the selected property you will manage.
※ This setting is only required when Hotel Mode (single-property) is selected.
This completes the login and setup for the One Staff mobile app.
How to change the display language
You can change the language from the settings page.
How to Change Management Mode or Managed Property
Please log out from the Settings page and log in again to update your management mode or managed property.
How to Stop Using the Service
Please log out of the One Staff mobile app and uninstall the app.
After that, please refer to Step 2: Allow the app to be used and remove the user's permission to use the app.
If you are logged in to the same user account on multiple devices and want to stop a specific staff member from using the One Staff mobile app, or if you want to delete an unused device, you can force log out by deleting the device from device management. (There is no function to prevent re-login, so if you do not want to log in again, please change the password for the user account.)
Admin Console > Device Management
