[Overview]
This section explains how to switch modes on the AirHost ONE tablet app.
[Details]
About the Modes
The AirHost ONE tablet features three different modes:
Front Mode:
Primarily used for self-check-in and front desk operations. It is also used to provide general information to guests.
Delivery Mode:
Used when placing tablets at restaurant tables or private dining areas. It is also used for room service in guest rooms.
Guest Room Mode:
Used when placing a tablet in a guest room. When a guest checks in, it switches to their personalized page, allowing them to book and order products and services. This mode is also used for internal phone functions.
Setting Up Front Mode
Press and hold the “Airhost” logo at the bottom of the “One Stay Tablet” app screen to log out. | The login screen for the tablet check-in app “one stay tablet” will appear. Log in using the email address and password for the tablet-dedicated account. Note: Please use the login credentials provided in the tablet shipping notification email. | When the tablet setup page appears, select your property from the “Select Property” dropdown menu. Note: Only properties with the status “Managing” will be displayed in the dropdown menu. | Select “Front Mode” from the Mode dropdown menu, then tap “Submit.” | Once the screen displays as shown below, the Front Mode setup is complete. |
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Setting Up Delivery Mode
Before configuring Delivery Mode, first set up the delivery destinations in the Admin Dashboard by following the manual below. | Next, configure the settings on the tablet. As with the Front Mode setup, log in to the app and open the tablet setup page. Then select “Delivery Mode.” | The delivery destinations configured in the Admin Dashboard will appear in the Delivery Destination dropdown menu on the tablet. Select the table or room number where the tablet will be used, then tap “Execute.” | Once the corresponding menu is displayed as shown below, the Delivery Mode setup is complete. |
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Setting Up Guest Room Mode
As with the Front Mode setup, log in to the app and open the tablet setup page. Then select “Guest Room Mode.” | Select the Room Type and Room Number, then tap “Execute.” | Once the screen below is displayed, the Guest Room Mode setup is complete. In Guest Room Mode, the screen display differs depending on whether the guest has checked in. [Before Guest Check-in] | [After Guest Check-in] The information of the guest checked in to that room will be displayed in the center of the screen. |
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If the Extension Phone feature is enabled, guests can make calls by tapping the Extension Phone button. Note: The Extension Phone feature requires a subscription to the Check-in Premium Plan. | To display the room number on the facility staff's device when receiving an extension call from a guest room, enter the room number in the field below. Note: By default, the device name is displayed. |
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Using a Tablet at a Different Property
Each tablet can be linked to only one property at a time. To use the tablet at a different property, follow the steps below to switch the property association.
Press and hold the “Airhost” logo at the bottom of the “One Stay Tablet” app screen to log out. | Log in again using the tablet-dedicated account. Note: Please use the login credentials provided in the tablet shipping notification email. | Under “Select Property,” choose the new property you wish to use the tablet at, select the desired mode, and tap “Submit.” Note: For instructions on selecting each mode, please refer to the sections above. |
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If you cancel the subscription for a property that has ceased operations, the licenses corresponding to the number of rooms at that property will become available for use at a new property. You can check the remaining licenses under [Admin Console] → [Account Settings] → [Subscription] → [Resource Usage]. |