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[FAQ] Calculating Cancellation Policies in the Booking Engine
[FAQ] Calculating Cancellation Policies in the Booking Engine
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Written by Takashi Obatake
Updated over a week ago

In the Booking Engine, the cancellation policy is calculated as a percentage of the accommodation fees excluding cleaning fees.

Example:

Strict: From 30 days before the check-in, up to 14 days before, a 50% refund is granted.

  • Accommodation cost: 10,000 yen

  • Cleaning fee: 3,000 yen

    => You will receive a refund of 5,000 yen.

Policy Names

Descriptions

Strict

Cancel free up to 30 days before check-in.

No refunds if cancelled later than 30 days before check-in.

Harsh

Cancel free up to 30 days before check-in.

50% refund if cancelled up to 14 days before check-in.

No refunds if cancelled less than 14 days before check-in.

Moderate

Cancel free up to 5 days before check-in.

No refunds if cancelled less than 5 days before check-in.

Flexible

Cancel free up to 1 day before check-in.

No refunds if cancelled on the day of check-in.

Non-Refundable

No refunds at any time after booking.

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