Overview
This document outlines the specifications and points to note regarding synchronization with Jalan.
What you will learn from this article:
How to create a Jalan channel
Preparations required before collaboration
Content that is synchronized / Content that is not synchronized
Pricing and inventory synchronization specifications
Common problems and how to deal with them
Preparation
To integrate AirHost with Jalan, the following three preparations are necessary:
① Create a Jalan account
Please make a note of your User ID and password, as they are required for linking your account.
② Start accepting reservations on Jalan.
When connecting with AirHost, the facility's availability status on Jalan must be set to " Reservations Accepted ." Please check the Jalan management page to confirm that the facility is set to "Reservations Accepted."
⚠️If the message " Reservations are currently closed " is displayed, facility information and room type information cannot be retrieved.
③ (When syncing rates from AirHost to Jalan) Set the rate plan to "Available for Sale"
The pricing plan must be set to "Available for Sale" on the Jalan side. Pricing synchronization will not work if it is in the "Preparing" state. If the appropriate pricing has not been set, please set a temporarily higher price in the pricing calendar or set a temporarily higher multiplier in the pricing multiplier to prevent bookings from being made at unintended prices.
Synchronization specifications and precautions
[Important] Manual intervention is required during Jalan's system maintenance.
During Jalan's system maintenance, login to the Jalan management screen and synchronization with AirHost will be suspended. Therefore, the following manual steps are required.
Before maintenance began: To avoid double bookings, Jalan stopped selling tickets.
After maintenance is complete: The sales suspension on the Jalan side will be lifted, and synchronization will be performed on AirHost.
Click Jalan Channel > [...] > [Sync]
Automatic Messaging
Messages are sent to the email address listed in the guest's reservation information.
Price synchronization
Limited to 6 people
Due to Jalan's specifications, only rates for up to 6 people are synchronized. If the "Number of Guests" is 7 or more, the per-person rate for 6 people will be reflected as the rate for 7 or more people.
Example:
If the total cost for 6 people is 37,002 yen
Calculation of cost per person: 37,002 yen ÷ 6 people = 6,167 yen
Price for 7 people: 37,002 yen (for 6 people) + 6,167 yen (for 1 additional person) = 43,169 yen
Specifications for setting per-room rates (per room)
If Jalan has set the accommodation plan as "price per room," it will calculate the price based on the "capacity" set for the room type in AirHost and synchronize it with Jalan.
Example of pricing synchronization for per-room pricing (sold per room).
Room capacity: 4 people
Pricing plan: Standard Rate
Number of people allowed per night under the basic rate: 2
Basic fee: $3,000
Additional person charge: $50/person
calculation formula
$3,000 (basic fee for 2 people) + ($50 x 2 additional people) = $3,100 (fee for a maximum of 4 people) x price synchronization multiplier
*This "additional charge for 2 people" is added automatically to the price, regardless of the actual number of guests, as the price is calculated based on the maximum occupancy of 4 people.
Cleaning fee
Jalan does not support configuring a cleaning fee separately from the accommodation fee. Therefore, the Cleaning Fee set in the AirHost room type settings will not be reflected in Jalan.
Cancellation fee
Due to the synchronization specifications with Jalan, cancellation fees cannot be collected. Therefore, AirHost displays all of them as ¥0.
Integration with Jalan Homepage Direct
Jalan Homepage Direct is not directly integrated with AirHost. Therefore, pricing and rate settings for Jalan Homepage Direct must be managed on the Jalan side.
Note: Some reservations made through Jalan Homepage Direct may still be imported into AirHost.
Channel creation procedure
1. Click [Admin Console] > [ Channels ] > [ Add Channel ].
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2. Select [ Jalan ] and click [ Next ].
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3. Enter a name of your choice in the [ Name ] field. Enter your Jalan user ID and password in the [ Username ] and [ Password ] fields , and then click [ Next ].
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4. The channel will be created. After a while, the Jalan property will be imported into [OTA Properties].
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Common errors and solutions
Inventory not synced
If you experience problems syncing inventory with Jalan integration, please check the following.
Check if the "pricing plan" is not set or has been deleted on the Jalan side.
Has the "sales period" setting for the room type on Jalan's side expired?
If Jalan Was Previously Connected to Another Channel Manager
There may still be an active connection between Jalan and the previous channel manager.
Please change the login password on the Jalan side, and then update the password configured in the Jalan channel settings within AirHost. This will help ensure that only AirHost is connected to your Jalan account.
Frequently Asked Questions (FAQ)
Q. Property / room type information is not being imported.
A. Please check whether the property’s availability status is set to “Accepting Reservations,” and try refreshing the channel.
Q. How can I reflect or adjust cleaning fees?
A. Jalan does not allow cleaning fees to be set separately from accommodation fees. Therefore, the “Cleaning Fee” set in AirHost room types will not be reflected. You may adjust it using the rate synchronization multiplier, or turn off rate synchronization and adjust directly on the Jalan side.
Q. How can I record an actual cancellation fee incurred?
A. Please manually register it from the reservation details page.
See the following help articles:
Q. How can I set up automatic inventory extension?
A. For operations in the Jalan admin system, please contact Jalan support directly.
Q. Do I need to map discount plans created on Jalan (e.g. “10-Day Deals,” “Jalan Special Week”)?
A. No, mapping for promotional discount plans is not required. These promotions are usually created based on existing registered plans, with only discount rates applied on the Jalan side.
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When syncing pricing with AirHost, synchronization is possible as long as the "registered plan (original plan)" that forms the basis of the discount is mapped in AirHost . Therefore, there is no need to add a new discount plan created for the sale to the AirHost side.
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Example:
Jalan registered plan: “Standard Plan” ← already mapped in AirHost
Promotional plan: “10-Day Special (10% OFF based on Standard Plan)” ← created on the Jalan side
In this case, only the “Standard Plan” needs to be mapped in AirHost.
No additional mapping is required for the “10-Day Special” plan.