Overview
Here, we explain how to display items on the Custom Menu after creating POS products and services.
This section covers the steps to configure your settings so that the products and services you’ve created in POS appear on the guest-facing screen.
Detail
How to display the Customise Menu
Displayed on POS service
1) Go to Admin Console ≫ Property List ≫ select the relevant property
≫ Check-in Settings ≫ Common Settings ≫ Customise Menu
≫ click Set the Custom Menu.
2) If you are creating a new menu, click “Add New Menu.”
The menu will be set to “Enabled” by default when created.
If you do not wish to start using it yet, please set it to “Disabled.”
Additional note
To edit an existing menu → click the ✎ (Edit) icon
To delete a menu → click the × (Delete) icon
3) You will be taken to the “Add Customise Menu” screen.
Select an icon that matches your use case from “Select Icon.”
(See the image on the right: the screen that guests will see, and the icons that will be displayed on the tablet screen)
4) Select "POS Service" from "Menu Type".
(Note)
If you want guests to view a PDF or a URL, you can select “PDF” or “URL” here and set the destination link. This allows you to link not only POS services, but also any information you want guests to see.
5) Once “POS Service” is selected, choose the service you want to display in the menu from the dropdown list.
6) If you want the menu to be displayed on all devices, check all the boxes.
If you want to restrict which devices display it, uncheck the boxes for the devices you don’t want and save.
Tablet | Display the menu on the contracted tablet. |
Visible Devices | Display in the front desk (staff) mode. |
Hotel Home Mode | Displayed in the mode used by the front desk (staff) |
Hotel Room Mode | Display in guest room mode for guests. |
Web | Display on the guest pre-check-in URL, guest form, or guest portal. |
App | Display in the One App |
Visible date |
|
Menu Group | No grouping (display without grouping) |
7) Once saving is completed, the settings will be reflected in the Custom Menu.
From there, guests can proceed to place orders.
8) You can change the order of the custom menus by dragging and dropping the □ (square) icon shown in the image.
The method below is available with the Check-in Option: Premium Plan feature.
Display via POS Menu
Creating a POS menu
1) Go to POS Settings > POS Menu > + Add Category,
then enter the menu name that you want to display on the guest’s menu screen.
(In this example, we will use “Rental” for explanation.)
2) Click “+ Add Services”, then select the relevant service from the list of services you have created.
3) As with 1⃣ step 2), create a Customise Menu.
4) As with 1⃣ step 3), select an icon. The difference here is that, under “Menu Type”, you select “POS Menu”.
5) Once saving is complete, the custom menu will be reflected on the ordering screen.
The difference in screen behavior compared to 1⃣ is that the “Rental Service” page does not open directly.
Instead, the POS Menu list page opens first, and the guest selects a menu from there before proceeding to the order page.
