If a guest forgets the password to their account registered on the Booking Engine (Reservation Website), they can reset it themselves from the reservation website's login page.
Please note that the guest's password cannot be reset from the PMS side. Guests must complete the password reset process themselves. Please guide them accordingly.
Password Reset Instructions
1. Click [Sign In] (the login icon) in the upper-right corner of the reservation website to open the login page.
2. On the login page, click [Forgot password?]
3. On the "Reset Account Password" page, enter the email address registered to the guest's account and click [Send Email].
4. Open the email received and click the link provided to set a new password.
💡 If the guest does not receive the email, please advise them to check their spam or junk mail folder as well.
Important Notes
The password reset page used by property staff to log in to the AirHost management system (PMS) is not applicable to guest accounts on the Booking Engine.
PMS password reset page:https://pms.airhost.co/ja/password/new
If a guest enters their email address on this page, the system will display "Email not found".
Related Help Article: Booking Engine – How to Delete a Guest-Registered Account