This guide explains how to set up the booking engine.

The AirHost Booking Engine operates as an optional feature of AirHost HMS and provides the following functions.

The following pages are provided:

Since we provide the entire page, it is not possible to embed just the reservation calendar on your own website.

2. Click the three-line menu on the relevant page, and then select [Edit].

Click the edit icon to start configuring the booking engine settings.

In the “Settings” tab, you can configure the following items to customize the logo, URLs, and other elements displayed on the booking engine.

By changing the “Color”, you can also modify the color of certain text and buttons within the booking engine.

[ Peach ]

[Orange]

By selecting the “Supported Credit Cards”, you can change the logos of the accepted credit cards displayed in the footer of the page.

In the “Language & Content” tab, add all the languages you want to display on the page and configure each display item for each language.
Languages can be added from the bottom of the page.

In the [Property List] menu, properties for which a Booking Engine license has been purchased will be displayed.

You can start configuring each property page by clicking the Settings button in the property list.

In the “Content Management” menu, you can check the configuration status of the content displayed on the property page, including property, room type, and rate plan content.

The languages added in the Booking Engine’s “Language & Content” tab are shown here.

Please configure each content item so that all statuses are marked with ◯.

In the “Settings” tab of the “House Details” menu, you can copy the property page URL and set the publication status of the property.

By setting the publication status to [ON] in [Hotels] → [House Details] and [Room Details], you will be able to edit the settings.

By default, the Reply-To address of the booking confirmation emails sent to guests from the Booking Engine is set to an AirHost virtual email address. Replies from guests are received on AirHost’s “Message List” page.

By setting a property email address in “Email (Overwrite)”, you can override this Reply-To address. In this case, guest replies will be sent directly to the property’s email address and will no longer be received on AirHost’s “Message List” page.

Note:
The address displayed to guests as the From address is different from the Reply-To address. Setting a Reply-To address that differs from the From address and is not managed by AirHost may be considered email spoofing, which carries a high risk of being marked as spam or blocked. For this reason, there is no feature to customize the From address.

Under “Payment Method”, you can choose from the following three options:

If you use the AirHost Booking Engine and handle all payments Hotel Pay Only, you do not need to purchase the payment gateway integration subscription.

Actual payments should be processed at the property or via an external system, and only the payment records should be added in AirHost.

[Reservation Management] Add Payment

When Pay on Site is selected, automatic cancellation fee charges will not be processed via Stripe or GMO (Fincode). Please note that payment integration with Stripe or GMO (Fincode) will not be used, and both automatic and manual payments will be disabled.

On the actual reservation page, if you select pay on site, you will be able to make a reservation without entering your card information.

(Additional Note)

If the booking engine is set to “Publish” while no payment account has been configured, the following error message will be displayed.

If “Only Online Payment ” or “Online Payment & Hotel Pay” is selected under Payment Method, you must add a payment account (Stripe or GMO) in the AirHost ONE Admin Console in advance.

If you see the above error, you can resolve it by changing your payment method to "Only Hotel Pay" or by registering a payment account in the admin console.

From the AirHost PMS screen, please configure Automatic Payments using the payment integration feature.

[Channel Manager] Automatic Payment

In the "Description" tab, you can set the facility name and description that will be displayed on the facility page. Once you set the property name and description for each language, all the property sections in "Content Management" will be marked with a check mark.

You can set the property photos from the Photos menu.

In the “Room Type” menu, the room types that have been set up on the HMS side are automatically synced.

Click the Edit icon (or open the Room Details page under the Room Types menu) to set the title and description for each room type in each language.

By default, rooms are displayed and sold by the number of rooms.
For room types that are sold by bed (such as dormitories), set the room style to “Dormitory.”

【Booking Engine】How to switch the display to Dormitory (by number of beds)

As a result, room types set as “Dormitory” will display the number of beds instead of the number of rooms.

The Rate Plans menu does not automatically display the rate plans set within room types on the HMS side.

To sell plans through the booking engine, you need to create a plan in the booking engine and map it to HMS.

1. On the Rate Plans page, click the “New Rate Plan” button at the top right.

※ Notes for Creating a Rate Plan
The important points to keep in mind when creating a rate plan are summarized below.

2. Set the plan name, etc. You can select the "applied rate plan" from the PMS.

*Points to note when creating a pricing plan are summarized below.

There are five cancellation policies you can set.

When a reservation is canceled, the cancellation fee will be automatically charged to the linked payment account according to this policy. (The usual timing of the payment follows the payment account settings in the PMS.)

However, if “Pay at Property” was selected at the time of booking, the card information is not collected, so the cancellation fee cannot be automatically charged.

If the five default cancellation policies do not meet your requirements, you can also create a "customise cancellation" policy. See: [Booking Engine] How to create a custom cancellation policy

In [Language and Content], set the plan name and description to be displayed to customers.

3. Return to the AirHost PMS screen, then follow the steps below:

Admin Console → Property List → select the relevant property → Channel Manager → Channel Settings
→ click the “+” to the left of the property name
→ click the “…” next to the AirHost logo / Booking Engine
→ Settings

4.　Map the rate plans.

5. Set “Enabled” to ON and click “Save” to start syncing rates and availability.

6. Return to the Booking Engine, and in the plan edit screen you can switch the publication status to ON. Once published, sales will begin.

In the “Room Photos” menu, you can set photos for each room type. (If photos already exist in HMS, they will be automatically reflected.)

On the “Content Management” page, you can check the content setup status and configure photos as well as content for all languages.

Please refer to [Booking Engine] Hotel Facilities & Room Amenities Settings for details.

You can check the displayed content by clicking the “Preview” button in the “House Details” menu.

■ When linking from your own website to the AirHost Booking Engine “Property List” page, you can pass search parameters (stay dates, number of rooms, number of guests) in the URL. Parameters should be formatted like this:

https://airhost.airhost.co/ja/houses?start_date=2020-04-20&end_date=2020-04-22&rooms=2&guests=6

■ If you want to display AirHost Booking Engine pages under your own domain:

You cannot display the AirHost Booking Engine pages via an iFrame. Instead, please use a redirect set up through your domain’s DNS records.

Below is an example using AWS Route 53 for reference:

https://aws.amazon.com/jp/premiumsupport/knowledge-center/redirect-domain-route-53/

Please refer to the help page below.

[Booking Engine] How do I add a link to the "Information Based on the Specified Commercial Transactions Act" page to my booking engine?

Migration of the booking engine cannot be handled automatically by the system.

Therefore, if a property is recreated or similar changes are made, you will need to manually recreate and reconfigure the booking engine.

To view reservations made through the Booking Engine in the Check-in Management screen, select the subdomain name set for your Booking Engine as the reservation site, instead of “AirHost.”

This will allow reservations made via the Booking Engine to appear in the list.