Reservation Changes by Guests
AirHost booking engine does not provide a function that allows guests to change the details of their reservation. Basically, guests will need to cancel their original reservation and make a new one. However, if this is not feasible, there are alternative steps for making changes,
Reservation Changes by Users
If a guest contacts you requesting a reservation change, you can modify the booking through Check-in Management:
Open the reservation details page for the booking.
Click the "..." button.
Select "Edit Order"
Adjust the stay period as needed.
Note: For automatic payments via the Stripe/GMO integration, the scheduled payment date is determined based on the check-in date at the time the reservation is confirmed. If the check-in date is changed afterward, the scheduled payment date will not be updated automatically. If the payment date needs to be changed, you must cancel the scheduled automatic payment and process the payment manually. |
After selecting the new stay period, the updated price will be displayed. Complete the modification to apply the changes.
