Reservation Changes by Guests
AirHost booking engine does not provide a function that allows guests to change the details of their reservation. Basically, guests will need to cancel their original reservation and make a new one. However, if this is not feasible, there are alternative steps for making changes,
Reservation Changes by Users
If a guest contacts you requesting a reservation change, you can modify the booking through Check-in Management:
Open the reservation details page for the booking.
Click the "..." button.
Select "Edit Order"
Adjust the stay period as needed.
After selecting the new stay period, the updated price will be displayed. Complete the modification to apply the changes.
Starting September 1, 2026, when the check-in date of a reservation is changed, the scheduled payment date for a pending (authorized) payment will be automatically recalculated based on the new check-in date and the property's “how many days before check-in to charge” setting.
If the check-in date is changed to a date in the past, the scheduled payment date for the applicable pending (authorized) automatic payment will be adjusted to the date and time when the check-in date was changed. (Normally, the payment will be processed within approximately 10 minutes.) There is no difference in this behavior between Stripe and GMO (Fincode).
However, the following types of payments are excluded from automatic updates and require manual handling.
Only payments that were charged or authorized through the Stripe / GMO account are subject to this behavior.
Payments processed manually
Payments that have already been processed
Cancelled payments
“Authorization Only (No Automatic Payment)”
(Only authorization is performed, and the payment must be processed manually.)
Therefore, if the check-in date is changed, please check the payment status and, if necessary, manually process the payment, refund, or other required actions according to the new check-in date.