When a guest makes a reservation through the Booking Engine, the information entered in "Remarks (Questions / Requests, etc.)" may appear in the message thread as being posted by "Bot."
Although the sender is displayed as "Bot," this does not mean that the Bot sent a message to the guest.
The information entered by the guest in "Remarks (Questions / Requests, etc.)" during the reservation process is automatically imported by the system when the reservation is created and saved as a Private Note for staff. Because this note is automatically created by the system, the sender is displayed as "Bot."
This information is a Private Note for staff only and is not visible to the guest.
At this time, the display name "Bot" cannot be changed to "Request," "Remarks," or any other label.