About ETA (Estimated Arrival Time) Provided by OTA
The Estimated Arrival Time (ETA) provided by an OTA is imported into Reservation Details > [Comment] and [Guest Remark].
Note: Some OTAs do not provide ETA information.
Reservation Details >[Guest Remark] | Reservation Details > [Comment] |
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The way OTA-provided information is displayed depends on the content and specifications of each OTA.
Pattern 1: ETA and remark information are provided separately
The Estimated Time of Arrival (ETA) is displayed in Reservation Details > Guest Remark.
The remark information is displayed in Reservation Details > Comment.
Pattern 2: The ETA is included in the remark information
The Estimated Time of Arrival (ETA) is displayed in Reservation Details > Guest Remark.
Because the ETA is included in the remark information, it is also displayed in Reservation Details > Comment.
Pattern 3: Only the ETA is provided
The Estimated Time of Arrival (ETA) is displayed only in Reservation Details > Guest Remark.
Nothing is displayed in Reservation Details > Comment.
💡If a guest updates their ETA on the OTA after the reservation has been imported, the ETA stored in AirHost will not be updated.
About the Check-in Time
The ETA provided by an OTA is not automatically reflected in Reservation Details > Room Information > [Check-in Time].
Instead, the [Check-in Time] is initially set to the time configured in Management Console > Property Details > Reservation Settings > [Check-in Time].
The [Check-in Time] is also used for the following features:
Option: IoT Lock integration – Lock activation start time
Option: Check-in feature – Check-in start time
If you would like to match the guest's requested arrival time, manually edit Reservation Details > Room Information > [Check-in Time] and save the changes.
Option: Check-in Premium "Confirm the Estimated Time of Arrival During Pre-check-in"
If the guest enters an ETA using the "Confirm the Estimated Time of Arrival During Pre-check-in" feature in Check-in Premium, the ETA is displayed in Reservation Details > Room Information > [Estimated Arrival Time].
This ETA is also not automatically reflected in [Check-in Time]. If necessary, manually edit [Check-in Time] and save the changes.