[overview]
This explains how to manually cancel an authorization or execute a payment when either of the following conditions is met:
You have purchased the [Payment Solution Integration] option and are using automatic payments.
You have purchased both the [Check-In] and [Payment Solution Integration] options and have enabled payment during the pre-check-in flow.
For details on how payment integration works, please refer to the help page below:
[detail]
Payment Details Screen After Authorization
A clock (pending) icon will be displayed. |
 |
Guest Page: When the Payment Date Is Set to Anything Other Than [Charge immediately upon booking]
During pre-check-in, the system only performs authorization on the credit card—no actual charge is made at that point.
As a result, on the guest’s dedicated screen where they enter their card information, an alert will appear (as shown in the image below) clearly stating the scheduled payment date, so guests are informed when the actual charge will take place. |
|
Once your card information has been successfully authenticated, you will receive another alert informing you of the payment date and the message "hold" |
 |
Guest-only screen: If the payment date is set to [Immediate payment at time of booking]
No alerts are displayed. |
 |
For more details on how the payment integration works, please refer to the help page below:
[Payment Management] Behavior of Payment Integration with Stripe or GMO (Fincode) (Card Errors / Manual Payments / Cancellations, etc.)
Authorized: Manually Execute Payment
When a payment is created manually, the execution mode will change from "Automatic" to "Manual". Please note that automatic refunds or additional charges will no longer be processed in the event of a reservation change or cancellation.
1. Open Payment Details > Authorized to view the details.
2. Click the [Settle] button.
3. The status will change to [Settled].
Authorized: Void payment
Open Payment Details > Authorized to view the details.
Click the void button.
3. A warning will appear, click OK.
4. The payment will be void.
Release Authorization Only (No Change to Settlement on Transaction Date)
💡This feature is available only under the following conditions:
Payment is enabled for pre-check-in, and the payment date is set to an option other than [Immediate payment upon booking].
Stripe is used as the payment method (not available with GMO (Fincode)).
From Dashboard ≫ Reservation Details (or via Dashboard ≫ Payment Management) ≫ Transaction Details, click the blue transaction name to open the Payment Details screen.
Click […] ≫ release authorization
3. An alert will appear:
“Releasing the authorization will free the guest's credit limit, but the system will automatically charge at the scheduled time. Confirm to release?”
≫ Click [Yes].
Only the authorization is canceled, and the status changes to [card validated].
💡As indicated in the alert, releasing the authorization will free up the available balance. Since re-authorization will not be performed once the authorization has expired, if the credit card expires or there are insufficient funds during the period between the expiration of the authorization and the actual payment execution, the payment on that day may fail.
If the payment fails, please contact the guest to confirm the situation and, if necessary, request that they update their card information and complete pre-check-in again.