Overview
This section explains the functionality of Payment Management.
Detail
What is Payment Management?
A feature specialized for managing payments related to reservations, allowing you to view detailed information in a list format.
When using the optional Payment Solution Integration (such as Stripe or GMO), you can view payment statuses in a list.
This is useful for checking failed payments, authorization status, and completion status using filters.
Screen Overview
Click Dashboard > Payment
2. The Payment Management screen will be displayed.
Check-in date / Check-out date | When searching by period, you can choose whether to base it on the check-in date or check-out date |
Start date → End date | Select dates from the calendar (no restriction on period) |
Reservation ID search | You can search using the reservation number 
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Export to |
 ▼ CSV Export Fields
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Sort |
To remove sorting settings, click [✖] on the left, then click [Save]  |
Filter | You can refine search results using filters
Payment Type:
Payment Account:
Payment Status:
※ Only one option can be selected per field (no multiple selection) After selecting, click [Save] 
To clear filters:
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Summary | Property name / Guest name / Stay period (Check-in to Check-out) |
Reservation ID |
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Amount | Amount paid via the corresponding payment account |
Status | Displays the payment status:
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Payment Account | Account name created in Admin Console > Payment Accounts  |
Created Date | Date when the payment was entered (registered) |
Settlement Date | Date when the payment was completed via Stripe or GMO ※ For other payment methods, this field will be blank |
Action |
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The payment list is displayed per payment (transaction), not per reservation.
Example:
If a reservation with a total payment of $6,980 is recorded as Paynow $2,525 and Bank Transfer $4,455,
it will be displayed as two separate entries:
Paynow $2,525
Bank Transfer $4,455
Payment Details Screen
On the details screen, you can check the amount, status, payment account, and payment logs.
You can also leave comments, which is useful for internal communication among staff—for example:
Explaining why a payment was made
Recording the reason for a refund
Depending on the payment status, the button name and available actions displayed next to the amount will vary.
For details, please refer to the help pages below:
Refund Procedure:
[Reservation Management] Adding a Payment
Authorization (Pending) Related:
[Payment Management] Cancel Authorization / Execute Payment