Credit card payment errors may vary depending on the payment service being used (Stripe or GMO), including the error message displayed and its cause.
This article explains payment errors displayed in the booking management screen when using Stripe for credit card payments.
Important Notes
The error messages displayed are based on Stripe's specifications.
AirHost cannot modify the wording of these error messages.
Depending on the error, automatic payment retry may not be available.
Error List and How to Resolve Them
Error | Meaning of Error | Causes / How to Resolve |
This PaymentIntent could not be captured because it has a status of canceled.
 | This error indicates that the PaymentIntent has already been canceled (
| Main causes: |
Alternative Options When a Payment Error Occurs
If the payment cannot be retried through AirHost due to a payment error, you can use Stripe to collect the payment separately.
1. Send a Separate Payment Request Through Stripe
You can use Stripe's Payment Links feature to send the guest a separate payment request.
▶ See: Share a payment link
2. Add the Payment Record in AirHost
After the payment has been completed through Stripe, add the payment to AirHost as a payment record only, without processing the actual payment through AirHost.
※ A payment account must be registered before you can add a payment record in AirHost. If you create a payment account specifically for recording these payments, we recommend using a name that clearly indicates its purpose, such as “Stripe Payment Form.”