If you encounter an error when making a credit card payment using fincode (GMO), the appropriate contact point will vary depending on the nature of the error.
Please check the error displayed in the list below.
fincode (GMO) error
Error message/type | Contact information | reason |
Credit card payment settings do not exist. | 🟠 GMO verification | Check the card payment settings and contract status on the fincode side. |
Contract-related error / This service is unavailable with your current contract status. | 🟠 GMO verification | Related to contract and review status |
Credit card payments are currently unavailable. | 🟠 GMO verification | Related to the shop's payment usage status |
Shop-specific card company contract information is not available. | 🟠 GMO verification | Related to contract information with the credit card company |
No merchant credit card payment settings information exists. | 🟠 GMO verification | Merchant's payment settings |
No valid review information exists. | 🟠 GMO verification | Related to Fincode review information |
Card number is incorrect. | 🔵 Guest verification | Input card problem |
The security code format is incorrect. | 🔵 Guest verification | Card Input Information |
The specified card number or payment method is incorrect. | 🔵 Guest verification | Change your card/payment method and try again. |
This card cannot be used for trading / Please use a 3DS compatible card. | 🔵 Guest verification | Card being used |
3D Secure 2.0 authentication failed. | 🔵 Guest verification | Try again → If the problem persists, contact your card company. |
3D Secure authentication failed. | 🔵 Guest verification | 3DS authentication side |
Payment processing failed. Please try again later... | 🟡First , try again. | Possible temporary processing failure. |
fincode by GMO Contact Information
If you have any questions about the contract process or management screen for fincode by GMO, please contact fincode directly.
Contact us here: https://dashboard.fincode.jp/contact
For errors that do not fall under the above categories
If you encounter an error not listed, or if you are unsure who to contact, please contact AirHost support.
Please share the following information with us at that time.
Screenshot of the screen displaying the error.
Error code / Error message
Name of the facility in question
If there is a reservation in question, please provide the reservation ID.