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[Check-In] How to Check and Download the List of Guests
[Check-In] How to Check and Download the List of Guests
Written by Takashi Obatake
Updated over a week ago


This guide explains how to verify the guest registry information collected using the AirHost Check-In option.

Due to the inclusion of highly confidential personal information such as passport photos in the guest information, the system allows downloading for a period of three months only. It is crucial to follow the steps for "batch downloading (exporting) the list" every month and store it securely.


Checking from the Reservation Detail Page:

From the "Check-In Management" page or "Reservation Calendar" page, you can open the relevant reservation detail page. Here, under the room information at "… More" → "Guest Information", you can review the collected guest information.

Additionally, on the "Check-In Management" page, you can directly access it by clicking "…" → "Guest Information" on the right side of the list.

Batch Downloading (Export):

Under "Import & Export" → "Guest Data Export", you can download a month's list, not just for a specific reservation.

The list is generated on the 1st or 2nd of each month for the previous month and includes images of identification documents and signatures in the downloaded folder.

Note: Due to privacy protection and security considerations, the storage of the guest registry is limited to three months. Please ensure to download and securely store this data within this period.

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