Skip to main content

[User Management] About User Policy Groups

Explanation of the types of policy groups and the permissions associated with each group.

T
Written by Takashi Obatake
Updated over a week ago

Overview:

In AirHost, users can be assigned to different groups based on their roles, allowing for customized access and permissions.


Details:

Types of User Groups

There are six different policy groups:

User Role

Permissions and Required AirHostONE HMS Plan for Invitation

Cannot be invited; only one user is issued at the time of account creation.

Requires Lite plan.

Requires Pro plan.

Requires Pro plan.

Requires Pro plan.

Requires Premium plan.


Permissions of Each Policy Group

【Account Owner】

  • This is the only user created during the account setup.

  • Has full control over all operations and property management, including subscription purchases and modifications.

  • Can invite users to all policy groups, including "Admin"


【Cleaner】

  • By default, has access to the [Cleaning Management] menu (Cleaning Tasks and Cleaning Calendar) for the properties they are assigned to.

  • By configuration, cleaners can be granted access to view the reservation calendar.

    Configuration location:
    [Admin Console] > [Cleaning Management] > [Settings] > [Allow cleaners to access the booking calendar]

⚠️ This setting applies to all cleaner users within the account.
It cannot be configured individually for each cleaner user.

▼ They cannot access the reservation details.


⚠️Creating the following policy groups requires subscribing to either the Pro or Premium plan of [AirHost HMS ONE]

【Admin】

  • Can perform almost all operations and manage all properties.

  • Can invite users to policy groups Manager and below.

Restricted Operations:

  • Cannot purchase or modify the subscription.



【Manager】

  • They can manage the dashboard of the properties they are part of.

  • They can view the management console.

  • They can make changes in the Admin Console settings only for the properties they are participating in.

Restricted Operations:

  • Cannot view or manage properties they are not assigned to.

  • Cannot edit user information.

  • Cannot access Accounting in the admin console.

  • Cannot modify Common Property Settings under [Admin Console]


【Staff】

  • Can manage the properties they are assigned to through the dashboard.

  • Cannot access the admin console.

💡In the Premium plan, you can edit the permissions for staff at the property level.

For more details, please refer to "Restrict Staff Permissions (Edit Permissions)


[Owner Contract View Only]


This account type is intended for property owners under property management service operations.

  • They can log in to the system and view owner statements only.

  • No other actions or operations are permitted.

Related Help:


Edit User Information

Users in the Account Owner and Administrator groups can edit the information (name, email address) of each registered user.

[Admin Console] > [User Management] > [ ... ] > [Edit User Information]

---------------------------------------------------

Add Staff, Manager, or Administrator as Cleaners.

Users in the Staff, Manager, or Admin groups can also be granted Cleaner permissions.

When you turn on [Add User as Cleaner], the user will have the following capabilities in addition to their original permissions:

  • Assignment to cleaning tasks

  • Assignment to property-specific cleaners

  • Receiving cleaning notifications


Restricting the Operations Scope of Staff (Edit Permissions)

To use this feature, you need to subscribe to the [Premium Plan] of [AirHost HMS ONE].

Account Owner and Admin group users can edit the range of actions that users in the Staff group are allowed to perform for each property they are participating in.

[Admin Console] > [User Management] > [ ... ] > [Edit Permissions]

You can edit the permissions for all properties you are participating in, or for multiple properties at once.

If you want to change the settings for each property you are participating in, edit the permissions by clicking the edit icon () for the property you wish to modify.

▼ Check the items you want to allow the staff to operate/manage and then click the save button.


Did this answer your question?