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[FAQ] The number of guests displayed on the cleaning task is different from the reservation details
[FAQ] The number of guests displayed on the cleaning task is different from the reservation details
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Written by Takashi Obatake
Updated over a week ago

Please be aware that the number of guests displayed on the cleaning task is not for the reservation that has checked out, but for the upcoming reservation. This specification is designed to help prepare amenities and other items according to the number of guests expected for the next stay.

If the number of guests displayed is not for the next reservation but shows the maximum occupancy, it is due to the setting "Set to maximum capacity if next check-in is more than 4 days away." This setting is intended to prevent issues such as not having enough amenities prepared if a last-minute booking is made before the next scheduled reservation, leading to more guests than planned. If you always want to display the number of guests for the next reservation, you can turn this setting off.

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