Overview

The "Cleaning Tasks" page allows you to view and manage a list of cleaning tasks automatically generated based on your reservations.

You can also manually create tasks as needed. This allows for centralized management of assigning personnel, tracking progress, and monitoring daily work status, helping to streamline on-site operations.

Detail

What is a Cleaning Task?

A cleaning task is a unit of cleaning work management that is automatically or manually created and linked to a reservation.

Each task contains information such as:

Cleaning date
Assigned room (property, room type, and room number)
Assigned cleaner
Check-in / check-out information
Cleaning status (e.g., Unassigned, Pending Cleaning, Completed)
Next reservation information (e.g., whether there is a same-day check-in)
Comments and handover notes

This allows you to quickly understand when, which room, by whom, and in what status a cleaning task is being handled.

Additionally, if there is a check-out and check-in on the same day, the task is automatically identified as a high-priority turnover task.

Permission Notice

Users with the Cleaner role cannot view cleaning tasks that are assigned to other cleaners.

Access Method

Navigate to:

[Dashboard] > [Cleaning Management] > [Cleaning Tasks]

You can access the Cleaning Tasks screen from this menu.

Cleaning Task List Screen Overview

Display Item	Description
Cleaning Date	The date the cleaning is to be performed. (Also serves as a link to the Cleaning Task Detail screen)
Current Booking	Name of the guest checking out on the cleaning date / Check-out time
Next Booking	Name of the next guest checking in / Check-in time
Room Info	Property name, Room type, Room number
Cleaner	If a cleaner is assigned → Cleaner’s name If no cleaner is assigned → “-” will be displayed *Tasks assigned to other cleaners are not visible to users with Cleaner permissions*
Status	See Cleaning task status
Cleaning Type	Stay Cleaning or Check-out Cleaning *Same-day check-out/check-in cleaning is marked with a ★ star symbol*
Comment	Comments section of cleaning task
Action	“…” links to the Cleaning Task Detail screen

Cleaning Task Status

Cleaning tasks can have one of the following six statuses, depending on their progress. Some statuses may be updated automatically based on user actions or reservation changes.

By checking the status, you can easily track cleaning progress and identify any tasks that require attention or follow-up.

Status	Description
Unassigned	A cleaner has not yet been assigned to this task. This status is automatically entered if no cleaner is set.
Pending	Assigning a cleaner will automatically change its status to this.
Confirmed	The cleaner has completed the pre-cleaning check the day before. This status is changed manually.
Ready to Clean	The cleaning has not yet been carried out. The reservation will automatically change to this status once it has been checked out.
Cancelled	Cleaning is no longer required. This will be automatically updated if a reservation is canceled, or you can change it manually.
Completed	The cleaning is complete.

Filter / Narrow down

You can filter the cleaning tasks displayed on the page using the following criteria:

Filter items	Description
Date Range	You can specify a period.
Status	You can select a status. (Multiple selections are possible) * By default, all statuses except "Cancel" are selected.
Cleaner	You can select an assigned cleaner. (Single selection) * Hidden for users with cleaner privileges.

For account owner, admin, manager, and staff privileges.

In addition to the filters mentioned above, you can specify even more detailed conditions using the [Filter] option.

Here, the filter options differ depending on the selection made in the facility selection box.

Selected Properties	Filter items
All properties	Cleaning type Property tags (property tags) *Multiple selections possible
Specific Property	Room Info (Room Type) *Multiple selections possible Cleaning type
Property tags

Review and edit cleaning tasks.

You can view the details of a cleaning task by clicking on it or by going to [...] > [View Details].

The following information can be found on the details page:

Property Info	Property name Room type name Room number Property Address URL of the cleaning manual URL for the cleaning checklist
Next reservation information (Displayed when cleaning is done upon checkout)	Next reservation check-in date Check-in time for your next reservation Number of nights for the next reservation Number of guests for the next reservation
Current Booking Info (Displayed when using Stay Cleaning or Eco Cleaning)	Current reservation check-in date Current reservation checkout date Current number of guests in the reservation
Cleaning Information	Cleaner name Cleaner's phone number Date (cleaning day) status Cleaning type Checkout date and time Next reservation's estimated arrival time * "Check-in Premium" feature * Displayed if the guest has submitted an estimated arrival time
Hand Over From Last Cleaner	Handover memo from the cleaner who previously handled the room's cleaning.
Hand Over To Next Cleaner	Further notes for the cleaner assigned to clean the room next time.
Comment	Memo

👇 You can edit some of the content using the [ Edit ] button.

Editable items

The following items are editable:

Item	Whether or not editing operations can be performed using a cleaner.
Cleaner	Only assignable to yourself. *Only if permission is granted. Related help: [Cleaning Management] Permission Settings
Status	The following status changes are possible. Cleaner pre-check completed. Completed *If permission is granted Related help: [Cleaning Management] Permission Settings
Cleaning type (Stay cleaning and eco-cleaning only)	Not possible
Hand Over To Next Cleaner	Possible
Comment	Possible

Add a cleaning task (create it manually)

If room cleaning is required in addition to the automatically generated cleaning tasks,

Create a cleaning task manually.

*Users with cleaner privileges cannot add cleaning tasks.

Click " Add a new task " to create a cleaning task.

Export (CSV)

The contents of the cleaning task list can be exported in CSV format.

Exporting the data allows you to share cleaning schedules and use them for management and analysis with external tools.

The exported data will reflect the same conditions (filter results) as the cleaning task displayed on the screen .
Users with cleaner privileges can also use CSV export.
However, depending on your settings, unassigned cleaning tasks may also be included in the CSV file.
Related help: [Cleaning Management] Permission Settings

Output items

The following information will be displayed (click the toggle ▶ to expand):

Check the logs

You can view the operation history for each cleaning task.
You can see who made what changes and when, which is useful for reviewing response history and troubleshooting.

How to operate

Click Actions [...] > [Log].

Available Information

You can view the following types of operation history (logs):

Status changes
Cleaner assignment / reassignment
Task creation and update timestamps

Frequently Asked Questions (FAQ)

Q. Can I manage photos before and after cleaning?

A. No, image or photo attachments cannot be managed.
If you need to store photos, please save them separately (e.g., in a drive) and share the URL in the comments section.