Overview

What Are “Variable Tags”?

“Variable tags” are special placeholders that can be embedded in a message to automatically insert information based on the recipient or situation.

For example, if you include a tag like [guest_name] in the message, it will be automatically replaced with each guest’s actual name when the message is sent.

This section explains how the variable tag feature works.

Details

Tag Description

In auto message and on the message screen, you can use a feature that allows you to insert tags based on reservation information and other details.

Tags in Automatic Message Subject Line

Tag	Description	Extracted From
booking_site	Channel	OTA Reservation → The name of the booking site will be displayed. Manual Reservation → Displayed as “Manually Created”.
comfirm_number	Reservation Number	OTA Reservation → OTA's reservation number Manual Reservation → AirHostOne reservation number
guest_name	Guest's Name	Guest Name * If the guest is different from the person who made the reservation, the guest's name will be reflected, and the message will be sent to the registered email address. Please keep this in mind.
house_name	Property Name	Property name registered in AirHostOne

Room Info

Tag	Description	Extracted From
room_type	Room Type	Room type name registered in AirHostOne
room_no	Room Number	Assigned room number (name)
room_manual	Room Manual	Room Type Management > Room Unit ... > + Edit Room > Room Manual Note: There is no translation feature available, so if multilingual display is required, please create the same manual in different languages.
instructions	Check-in Guide	Property List -> Property Details -> Additional Information > Instruction Please note that there is no translation function available. If you wish to display in multiple languages, please enter the information in the same form.
key	Key Instruction	Room Type Management >> Room Unit >> ... >> Edit Room >> Key Instruction URL
extra_memo	Additional Memo	Admin Console -> Property List -> Select the Relevant Property -> Settings > Auto Message You can change the content of Extra_memo for each scenario.

Booking Info

Tag	Description	Extraction Location
channel	Booking Site	OTA Reservation → Booking Site Name Manual Reservation → "Manually Created" will be displayed.
confirmation_number	Booking Number	OTA Reservation → OTA Reservation Number Manual Reservation → AirHostOne Reservation Number
guest_name	Guest's Name	Guest Name Note: If the booker and the guest are different, the guest's name will be reflected, and messages will be sent to the registered email address.
host_name	Host Name	Admin Console -> Property List -> Select the Relevant Property->> Property Details -> Contact -> Name Note: Since this is also the name displayed on the receipt, please enter the property name if you are unsure about the input.
property_name	Hotel Name	Property name registered in AirHostOne
property_phone	Phone Number	Admin Console -> Property List > Select the Relevant Property -> Property Details -> Contact -> Phone Number
invoice_url	Invoice URL	Booking Details Page -> Balance -> Payment Details -> Print [Only Pro Plan and above] will display button leads to the invoice URL

Check-in Info

Tag	Description	Extraction Location
checkin_time	Check-in Time	Reservation Details Page >> Room Information >> Check-in Time
checkout_time	Check-out Time	Reservation Details Page >> Room Information >> Check-out Time
checkin_date	Check-in Date	Reservation Details Page >> Room Information >> Check-in Date
checkout_date	Check-out Date	Reservation Details Page >> Room Information >> Check-out Date
signature	Signature	Facility List >> Property Details >> Additional Information >> Sign Example of Use Enter the sender information, and insert [signature] at the bottom of the email.
lock_code	Lock Code	Room Type Management >> Room List >> ... >> Edit Room >> Key Code Note: If the IoT lock is not connected, you can enter the number to unlock the door into the "Key Code" to reflect it in [lock_code]. If you change the number, be sure to manually update the "Key Code" number.
pre_checkin_url	Pre Check-in URL	Refer to Image ① Red Frame Reservation Details >> The URL of the form displayed when you click on the Check-in Code
checkin_code	Check-in Code	Refer to Image ① Red Frame Reservation Details Page >> Room Information >> Check-in Code
PIN Code	Check-in PIN Code	Refer to Image ① Red Frame Reservation Details Page >> Room Information >> Check-in PIN Code