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[Automatic Messages] Tag Functionality
[Automatic Messages] Tag Functionality
T
Written by Takashi Obatake
Updated this week

[Overview]

This section explains the tag functionality in automatic messages.

[Details]

Tag Explanation

In automatic messages or on the message screen, you can insert tags based on the content such as reservation information.

Tags in the Subject Line of Automatic Messages

Tag

Description

Extraction Location

booking_site

Channel

OTA reservation → Booking site name, Manual reservation → Noted as "Manually Created"

comfirm_number

Reservation Number

OTA reservation → OTA's reservation number, Manual reservation → AirhostOne reservation number

guest_name

Guest's Name

Name of the person staying

Note: If the booker and the guest are different, the guest's name will be reflected, and messages will be sent to the registered email address.

house_name

Hotel Name

Facility name registered in AirhostOne

Room Information

Tag

Description

Extraction Location

room_type

Room Type

Room type name registered in AirhostOne

room_no

Room Number

Assigned room number (name)

room_manual 

Room Manual

Room Type Management >> Room List >> ... >> Edit Room >> Room Manual

Please note that there is no translation feature available, so if you require multilingual display, please enter the information in the same form.

instructions 

Check-in Guide

Facility List >> Property Details >> Additional Information >> Access Guide

Please note that there is no translation feature available, so if you require multilingual display, please enter the information in the same form.

key 

Key Command

Room Type Management >> Room List >> ... >> Edit Room >> Key Command URL

extra_memo 

Additional Memo

Management Console >> Facility List >> Select the Relevant Facility >> Settings >> Automatic Messages, where the content of Extra_memo can be changed per scene

Booking Information

Tag

Description

Extraction Location

booking_site

Channel

OTA reservation → Booking site name, Manual reservation → Noted as "Manually Created"

confirm_number

Booking Number

OTA reservation → OTA's reservation number, Manual reservation → AirhostOne reservation number

guest_name

Guest's Name

Name of the person staying

Note: If the booker and the guest are different, the guest's name will be reflected, and messages will be sent to the registered email address.

host_name

Host Name

Management Console >> Facility List >> Select the Relevant Facility >> Property Details >> Contact >> Name

Note: Since this name also appears on receipts, enter the facility name if unsure.

house_name

Hotel Name

Facility name registered in AirhostOne

phone

Phone Number

Management Console >> Facility List >> Select the Relevant Facility >> Property Details >> Contact >> Phone Number

invoice_url

Invoice URL

Reservation Details Page >> Balance >> Payment Details >> Print [Pro Plan and above] button leads to the invoice URL

Check-in Information

Tag

Description

Extraction Location

checkin_time

Check-in Time

Reservation Details Page >> Room Information >> Check-in Time

checkout_time

Check-out Time

Reservation Details Page >> Room Information >> Check-out Time

checkin_date

Check-in Date

Reservation Details Page >> Room Information >> Check-in Date

checkout_date

Check-out Date

Reservation Details Page >> Room Information >> Check-out Date

signature

Signature

Facility List >> Property Details >> Additional Information >> Sign

Example of Use

Enter the sender information,

and insert [signature] at the bottom of the email.

lock_code

Lock Code

Room Type Management >> Room List >> ... >> Edit Room >> Key Code

Note: If the IoT lock is not connected, you can enter the number to unlock the door into the "Key Code" to reflect it in [lock_code]. If you change the number, be sure to manually update the "Key Code" number.

pre_checkin_url

Pre Check-in URL

Refer to Image ① Red Frame

Reservation Details >> The URL of the form displayed when you click on the Check-in Code

checkin_code

Check-in Code

Refer to Image ① Red Frame

Reservation Details Page >> Room Information >> Check-in Code

checkin_pin_code

Check-in PIN Code

Refer to Image ① Red Frame

Reservation Details Page >> Room Information >> Check-in PIN Code

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