When switching from a channel manager (e.g. TEMAIRAZU, NEPPAN, Siteminder etc.) to AirHost, the scope of existing reservation imports and synchronization timing may vary depending on each connected OTA.
Therefore, immediately after the switch, some reservations may not be reflected instantly and may be imported with a delay.
Initial import and resynchronization specifications for each OTA.
OTA | Initial import range | Resynchronization / Updates |
Booking.com | All reservations with future checkout dates | Notifications sent within approx. 1 minute from OTA |
Airbnb | Past 6 months to 2 years in the future | Continuous synchronization |
Expedia | Next 30 days | Retrieved up to 1 year ahead at 1:00 JST the following day |
Agoda | Past 89 days | Normal synchronization |
Rakuten Travel | Past 24 months to the next 12 months | Every 10 minutes + 1:00 JST daily |
Jalan | Past 24 months to the next 12 months | Retrieves notifications from the past 2 weeks |
Rurubu Travel | Past 89 days | Normal synchronization |
STAYSEE | Past 12 months to the next 6 months | Synchronizes from today up to 6 months ahead |
AsiaYo | Past 7 months | Syncs data from 5 days before the last successful sync |
Example: Expedia Import Behavior
On Expedia, when the initial connection is made, reservations with a check-in date within 30 days are imported immediately.
Reservations with a check-in date beyond 30 days will be imported during the automatic synchronization process early the following morning.
Example:
If Expedia is first connected on May 1, 2026:
Reservation with check-in on May 20, 2026 (within 30 days) → Imported immediately
Reservation with check-in on July 1, 2026 (more than 30 days) → Imported during the automatic sync early the next morning
Channels Where Reservations Are Received via Notifications (Push Notifications) from Channel Managers / OTAs
For some channels, AirHost does not periodically retrieve reservation data. Instead, reservation information is received via push notifications sent from the connected system.
Examples:
TEMAIRAZU
NEPPAN
RAKUTSU
Yahoo! Travel (Ikkyu)
Hostelworld
Trip.com
Traveloka
Tiket.com
Import of Pre-Connection Reservations (Existing Reservations)
Channel | Pre-Connection Reservations (Existing Reservations) |
TEMAIRAZU | Depends on channel manager specifications |
Neppan | Depends on channel manager specifications |
Rakutsu | Depends on channel manager specifications |
Yahoo! Travel (Ikyu) | Depends on channel manager specifications |
Hostelworld | Depends on channel manager specifications |
Trip.com | Pre-connection reservations will not be automatically imported. |
Traveloka | Pre-connection reservations will not be automatically imported. |
Tiket.com | Pre-connection reservations will not be automatically imported. |
Notes
Because reservation retrieval methods and synchronization timing vary by channel, immediately after switching from a channel manager to AirHost, some reservations may take time to be reflected in the system. If a reservation does not appear, please contact support with the OTA name, reservation number, and connection date/time.
※ OTA integration specifications and reservation retrieval scope may change due to updates on either the OTA side or AirHost side. The information on this page is based on the status as of June 3, 2026, and may differ from the latest system behavior.